I just received confirmation that HD Voice and Wifi Calling have been added to my line. I reached out to the AT&T social media team on twitter via DM and asked them why they were blocking these features for Pixel users, and that I was thinking of switching me and my wife to Verizon to take advantage of them.
They actually called me and explained that the Pixel 2 is approved for advanced calling features, but that the original Pixel is not. So they filed a system override request to add advanced LTE features to my line. My wife is on the original pixel, and the agent requested the override for her line too, but he said it probably won't work. So far, the confirmation I received is for my line only, not hers. The agent said it could take up to 15 days to take effect, but I'm not clear if that's for getting the approval or for me actually seeing the change. So far, I don't see any new settings or changes to the network status bar indicator, so fingers crossed.
Anyway, thought there may be some interest in this bit of news.
They actually called me and explained that the Pixel 2 is approved for advanced calling features, but that the original Pixel is not. So they filed a system override request to add advanced LTE features to my line. My wife is on the original pixel, and the agent requested the override for her line too, but he said it probably won't work. So far, the confirmation I received is for my line only, not hers. The agent said it could take up to 15 days to take effect, but I'm not clear if that's for getting the approval or for me actually seeing the change. So far, I don't see any new settings or changes to the network status bar indicator, so fingers crossed.
Anyway, thought there may be some interest in this bit of news.