1. jaywillin's Avatar
    I'm a long time Pixel fan and user here, who's having strange issue.
    My 5a 5g , when I'm ending a call, and remove the phone from my ear,
    the screen turns black and the only way to wake it up is the power button.
    Anybody else have, or know about this ??
    This sure is irritating ng , plus I'm worried it's going to go out
    permanently.

    any info would be greatly appreciated
    thanks
    12-19-2021 03:19 PM
  2. B. Diddy's Avatar
    Do you have a screen protector or case on? It could be a problem with something covering the proximity sensor. Try removing the case first, and if that doesn't help, also remove the screen protector (if present).
    12-19-2021 04:48 PM
  3. jaywillin's Avatar
    No screen protector, but I do have a case, I'll give it a try, Thanks
    Oh, it doesn't do it all the time, just occasionally.
    12-19-2021 05:10 PM
  4. B. Diddy's Avatar
    Also make sure the screen glass is clean over the proximity sensor area. If there's enough smudging there, it might confuse the sensor enough.
    12-19-2021 05:11 PM
  5. jaywillin's Avatar
    ok, thanks
    12-19-2021 05:14 PM
  6. mustang7757's Avatar
    Can also try safe mode see if its same.
    jaywillin likes this.
    12-19-2021 09:39 PM
  7. jaywillin's Avatar
    thanks,
    12-20-2021 08:25 AM
  8. sixty_four's Avatar
    I had the same thing happen to me on my 2-week old 5a. The proximity sensor wasn't detecting near/far events properly. I confirmed this with an app that showed various sensor data. Rebooting the phone seems to have solved this for me.
    B. Diddy and jaywillin like this.
    12-20-2021 09:47 AM
  9. jaywillin's Avatar
    that was the first thing I tried, that didn't do it, but thanks
    12-20-2021 05:21 PM
  10. mustang7757's Avatar
    that was the first thing I tried, that didn't do it, but thanks
    I'm assuming it was same in safe mode?
    12-20-2021 08:07 PM
  11. THEPRFCT10's Avatar
    I have the same problem but not just when I end the phone call if I'm on a phone call that requires me to access the keypad sometimes remove the phone away from my ear does not bring the screen back on unless I push the power button like you. It's very occasional but beyond frustrating when it does happen this is One of the many reasons I got rid of my Samsung Galaxy s20fe was because they were notorious for a significant proximity sensor issues.
    jaywillin likes this.
    12-21-2021 12:05 AM
  12. jaywillin's Avatar
    Haven't tried that yet, but I'm going, so we'll see
    12-21-2021 07:52 AM
  13. jaywillin's Avatar
    I have the same problem but not just when I end the phone call if I'm on a phone call that requires me to access the keypad sometimes remove the phone away from my ear does not bring the screen back on unless I push the power button like you. It's very occasional but beyond frustrating when it does happen this is One of the many reasons I got rid of my Samsung Galaxy s20fe was because they were notorious for a significant proximity sensor issues.
    yeah, it's pretty irritating, at least it's only occasionally.
    I am relieved to know that someone else has the problem, I was worried I had somehow
    damaged the phone, it's been dropped ( I rarely drop it, but it happens you know.
    It also got a good splashing of Mountain Dew, it wasn't all that much, but I was beginning to wonder.
    12-21-2021 08:07 AM
  14. THEPRFCT10's Avatar
    yeah, it's pretty irritating, at least it's only occasionally.
    I am relieved to know that someone else has the problem, I was worried I had somehow
    damaged the phone, it's been dropped ( I rarely drop it, but it happens you know.
    It also got a good splashing of Mountain Dew, it wasn't all that much, but I was beginning to wonder.
    Nah definitely not alone and I'm hoping an update will fix it. Great phone though I'm very happy with it.
    12-24-2021 10:33 PM

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