1. Dashing1's Avatar
    Hi All,

    Having an issue with the call screening feature on my Pixel 6.

    When I select the screen call function I get the attached screen. No call screening occurs and the caller can hear me/I can hear them as if a normal phone call.

    I am not able to hang up the call, the app stops responding until the other person hangs up. This is especially inconvenient because I am stuck on the phone with the telemarketer haha.

    I am using a Pixel 6. In Australia with Telstra.

    Thanks for your help.

    Dash
    Attached Thumbnails Pixel 6 Call Screening Issue-screenshot_20211129-203425.jpg  
    11-29-2021 05:53 AM
  2. Smokeaire01's Avatar
    11-29-2021 06:28 AM
  3. B. Diddy's Avatar
    Assuming you've followed the steps from Smokeaire01's link, try clearing the app cache/data for your Phone app in Settings>Apps, then Force Stop it.
    11-29-2021 11:59 AM
  4. Dashing1's Avatar
    Thank you. The menus in my app are set up a little differently (not sure if this is of any significance) but I have these options selected. I have the call screen option but when I select it it doesn't work.
    11-30-2021 07:12 AM
  5. Dashing1's Avatar
    Assuming you've followed the steps from Smokeaire01's link, try clearing the app cache/data for your Phone app in Settings>Apps, then Force Stop it.
    Thank you. I tried this but same issue occurs.
    11-30-2021 07:14 AM
  6. B. Diddy's Avatar
    Hmm. Try also clearing the app cache/data from the Google app, since it's technically Google Assistant that's screening the call, I think.
    11-30-2021 11:44 AM
  7. PixelKing's Avatar
    Is it possible something is messed up. Factory reset time because those apps can't be uninstalled and reinstalled if they are the problem.

    Could be a bug and probably needs to test out a few calls by calling himself to see if the problem persists.
    11-30-2021 07:03 PM
  8. B. Diddy's Avatar
    It looks like Call Screen was recently rolled out in Australia, so it's possible the carriers still need to iron a few bugs out. https://www.channelnews.com.au/pixel...20conversation.
    11-30-2021 07:18 PM
  9. Dashing1's Avatar
    Thanks guys. I have tried all of the above. I guess it might just be waiting time?
    12-01-2021 07:43 AM
  10. doohsun's Avatar
    https://9to5google.com/2021/10/26/pi...een-countries/

    to give you an idea which country is supported so I guess it's just a waiting game for you.
    12-01-2021 07:53 AM
  11. Dashing1's Avatar
    https://9to5google.com/2021/10/26/pi...een-countries/

    to give you an idea which country is supported so I guess it's just a waiting game for you.
    Yes, Australia is supported. I have the call screen feature, it's just not functioning properly.
    12-04-2021 01:26 AM

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