Display Not Coming on For Incoming Call

[Kirk Burkhead]

Pixel XL

All of a sudden my display will now not come on for an incoming call. I have no idea who is calling. Pressing any or all buttons does nothing to change it.

Anybody else having this issue? Am I missing a setting somewhere? I haven't changed any settings that I'm aware of.

 

[N4Newbie]

Have you added a screen protector or something else that may be blocking the proximity sensor?

 

[N4Newbie]

I just did a quick test and, indeed, if I hold my palm over the proximity sensor area (just below the "earpiece") and dial my Pixel XL from another phone I see the same thing you are seeing - that is, black screen while the phone rings.

So, my guess is that you have something interfering with the proximity sensor or a bad proximity sensor. If you have not added a screen protector (a notorious cause of this problem), then have you tried rebooting the phone? If no screen protector and rebooting does not resolve it, you may have a hardware failure.

 

[Kirk Burkhead]

I just did a quick test and, indeed, if I hold my palm over the proximity sensor area (just below the "earpiece") and dial my Pixel XL from another phone I see the same thing you are seeing - that is, black screen while the phone rings.

So, my guess is that you have something interfering with the proximity sensor or a bad proximity sensor. If you have not added a screen protector (a notorious cause of this problem), then have you tried rebooting the phone? If no screen protector and rebooting does not resolve it, you may have a hardware failure.

I think I may have found the problem. I have a wrap on it, which has been on since day one, but I think my sensor was dirty from pocket lint and such that got in the circular of the wrap. Cleaned that up and it appears ok for now.

Thanks for the reply!