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  1. Android Central Question's Avatar
    Hi, I updated my htc 10 last night to android8.0.0. The problem is that all apps "message, mail" has the same notification sound.
    I tried to change it from the app itself, after I change the sound it becomes the default sound, so the notification sound for the other apps becomes the default sound, too. Even the battery saving is the same.

    Any solution, please?
    02-01-2018 03:59 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! When you tried to change the notification tones from the apps themselves, did the menu clearly show that you were changing the tones for that specific app, or did it take you to the main System Settings menu for default notification tones?
    02-01-2018 11:06 AM
  3. Hope_4_Life10's Avatar
    Welcome to Android Central! When you tried to change the notification tones from the apps themselves, did the menu clearly show that you were changing the tones for that specific app, or did it take you to the main System Settings menu for default notification tones?
    Thanks for the reply!
    it took me to the main system settings. Unlike the whatsapp app, where it shows me a different menu, therefore I didn't have any problem with Whatsapp.
    02-01-2018 12:29 PM
  4. B. Diddy's Avatar
    When it takes you to the main system settings, does it specify that you're setting the default notification tone for the Messaging app, or does it look like a general default? Show us a screenshot of that menu: http://forums.androidcentral.com/gen...d-central.html. Sorry, but each phone is a little different, so I can't generalize from looking at my Pixel 2 XL.
    02-01-2018 01:01 PM
  5. Hope_4_Life10's Avatar
    Hi, I updated my htc 10 last night to android8.0.0. The problem is that all apps "message, mail" has the same notification sound.
    I tried to change it from the app itself, after I change the sound it becomes the default sound, so the notification sound for the other apps becomes the default sound, too. Even the battery saving is the same.
    You can see the screenshots to be clear.

    Any solution, please?
    Attached Thumbnails Notification sounds are the same-email22.jpg  
    02-01-2018 03:41 PM
  6. Hope_4_Life10's Avatar
    When it takes you to the main system settings, does it specify that you're setting the default notification tone for the Messaging app, or does it look like a general default? Show us a screenshot of that menu: http://forums.androidcentral.com/gen...d-central.html. Sorry, but each phone is a little different, so I can't generalize from looking at my Pixel 2 XL.
    Thanks! And no, it doesn't specify that I'm setting the default notification for a specific app. It looks like a general default.
    I can't upload the screenshots in a reply, so I started a new thread here: https://forums.androidcentral.com/as...unds-same.html
    02-01-2018 03:43 PM
  7. B. Diddy's Avatar
    I merged the threads together and kept it all in the HTC 10 forum. You should be able to post images in a reply using these steps: http://forums.androidcentral.com/gen...d-central.html. Also, I'm going to ask a Mod to modify your screenshot to block out your email address, for your own privacy.

    That screenshot shows that it's supposedly specific to the Mail app. Just to be sure, from that screenshot, if you tap sound, and then select a different tone, then go to the main System Settings>Sounds menu and look at the default systemwide notification tone, it's been changed there as well?
    02-01-2018 04:41 PM
  8. Hope_4_Life10's Avatar
    thanks I really appreciate your help!
    yes, that's right. It's changed in the system setting, the mail notification setting, and even the battery saving notification sound.
    02-01-2018 05:34 PM
  9. B. Diddy's Avatar
    That sure sounds like a glitch. Does this happen in Safe Mode as well? https://support.t-mobile.com/docs/DOC-25901. Or after a cache partition wipe, which won't erase any personal data? https://support.t-mobile.com/docs/DOC-25804
    02-02-2018 12:51 AM
  10. Hope_4_Life10's Avatar
    did all this. nothing has changed.
    02-02-2018 05:33 AM
  11. B. Diddy's Avatar
    Ok, try this as a test -- open the Messages app, select a specific conversation, then tap Menu>Settings, and see if you can select a specific notification for that conversation alone.
    02-02-2018 01:00 PM
  12. Hope_4_Life10's Avatar
    There is no option for that. I can't find any option to select a specific sound for a specific conversation.
    02-02-2018 03:55 PM
  13. B. Diddy's Avatar
    Sorry, I was using my Pixel 2 XL as reference, with Android Messages and Gmail. Strange that the stock Messaging app from HTC doesn't let you do that. As a temporary workaround (or as a test), you could try installing Google's Android Messages app and see if you can set a notification tone specific to a conversation.
    02-02-2018 04:37 PM
  14. Hope_4_Life10's Avatar
    I installed the google's android message app, then changed the notification sound for a specific conversation. It's changed in the rest of conversations + the email...etc
    02-02-2018 05:44 PM
  15. B. Diddy's Avatar
    Ok, something is definitely buggy with your system, because that shouldn't happen. I can definitely change the notification tone for a specific conversation in Android Messages, and it won't change anywhere else.

    You've already shown it that still happens in Safe Mode, so one of the next possible steps would include a factory reset -- obviously a hassle, but if this issue is important for you, then it's something you may have to do. If it still happens after a factory reset, then either there's something in the official code itself that's buggy, or the firmware might have become corrupt -- the latter would require reinstallation of a fresh copy of the firmware. I'm not sure how easy that is, but check their site for instructions: ROM Downloads for your HTC smartphone - Support | HTC United States
    02-02-2018 06:25 PM
  16. Hope_4_Life10's Avatar
    well, thanks for the effort I really appreciate your time, but, I think I can live with that problem 😁 I mean, it's not worth it to do the factory reset.
    they might fix it in a few days, who knows?
    B. Diddy likes this.
    02-02-2018 07:04 PM
  17. B. Diddy's Avatar
    That's true. There's probably an option in the system settings to send feedback, so definitely let HTC know about this.
    02-02-2018 11:34 PM
  18. Sara Pedrick's Avatar
    I hope they fix it...I am having exactly the same problem with my HTC 10. I used to have different notification tones for different apps so I could tell instantly if it was something I wanted to look at but the majority now seem to be the default tone, and changing it one app changes it for all the others.
    Alan Weatherston likes this.
    02-06-2018 06:58 AM
  19. NovaCore's Avatar
    I'm having this issue as well, I guess it feels a little comforting that I'm not alone in this. I've contacted HTC support, hoping for a solution.
    02-07-2018 01:29 PM
  20. Mix Campos's Avatar
    No, you're not alone. Same here: HTC 10; Android 8.0.0; unable to personalize the different message sounds.
    02-07-2018 03:47 PM
  21. Alpejohn's Avatar
    Count me in to!
    Just got the android 8 update and this happen da on mine to. Even did a factory reset after upgrading.

    Love the new update but this is so anoying!
    Is there a way to let HTC know?
    02-08-2018 05:52 PM
  22. NovaCore's Avatar
    I've tweeted to HTCHelp, hoping they will at least forward the issue to someone that can change it. or is it a play to makes us get newer phones? jokes aside. any other suggestions?
    02-10-2018 08:24 AM
  23. Hope_4_Life10's Avatar
    Oh, so it's not only me!
    Hope the fix it. Thanks everybody!
    02-11-2018 06:47 AM
  24. TBoltJ's Avatar
    If anyone expects anything from HTC you are wasting your time. Never did see that 7.1 update to fix the 7.0 problems did we? Dont expect anything and you wont be let down. Im so done with HTC after all these phones. I still kept thinking they would do right. If Google ever gets the next pixel right there I go. Until then I will stumble along with my overpriced toy called a HTC 10 phone which will finally be paid off in June.
    02-11-2018 12:01 PM
  25. NovaCore's Avatar
    i must say I didn't really encounter any trouble with 7.0, however, this is making me quite insane, not being able to hear what's happening. I suppose I will look out for the next HTC, otherwise I'm probably turning my eyes to anything that's not Samsung.
    02-11-2018 02:57 PM
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