1. TrophyNostalgia's Avatar
    I wasn't sure if it was just the age of my phone or other issues going on behind the scenes. However, it seems like after the Android 8.0 Oreo update my HTC 10 has really started to degrade in performance. Battery- while not abysmal- has notably dropped in endurance. I usually have to charge my phone 2-3 times a day with moderate use. Basic actions such as looking up my address in Google Maps can take 1-2 full minutes to respond. At one point my phone started beeping warning the battery might explode and I burned my hand trying to unplug it from my car charger. Long story short I've checked generic performance indicators and nothing seems unusual. Average RAM shows about 2.6 of 3.9 used. I tried some basic Boost programs to clear cache or unused memory and nothing really seems to help.

    What are the recommended apps for peeking under the covers and trying to diagnose what's really happening behind the scenes? (Preferably free)

    I recognize the phone is 2.5 years old now, but I would hope it wouldn't become degraded that quick forcing me to upgrade.

    Cheers!
    10-18-2018 05:58 PM
  2. B. Diddy's Avatar
    Have you already tried wiping the cache partition? https://support.t-mobile.com/docs/DOC-25804
    10-20-2018 02:12 AM
  3. TrophyNostalgia's Avatar
    Have you already tried wiping the cache partition? https://support.t-mobile.com/docs/DOC-25804
    I have cleared internet and temporary file caches using in built apps. However, I have not tried this T-Mobile variation. What type of cache is this wiping? Is it just clearing something like "cookies"? Or, will I notice settings and customized data will be wiped too?
    10-22-2018 11:33 AM
  4. B. Diddy's Avatar
    The system cache partition is different from individual app caches. No personal data will be affected if you clear the cache partition, so it's worth a try.
    10-22-2018 03:36 PM
  5. TrophyNostalgia's Avatar
    The system cache partition is different from individual app caches. No personal data will be affected if you clear the cache partition, so it's worth a try.
    Trying it this evening. We'll see how it goes.
    10-22-2018 04:00 PM
  6. TrophyNostalgia's Avatar
    Over the last couple of days performance has been about 10-15% better. Nothing noteworthy. But I'll take any improvement I can get.
    10-24-2018 07:17 PM
  7. B. Diddy's Avatar
    Try booting into Safe Mode -- you'll only be able to test preinstalled apps, but that should still give you an idea if the problem is due to some app you installed vs something with the system. https://support.t-mobile.com/docs/DOC-25901
    mwake4goten likes this.
    10-25-2018 03:20 AM

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