1. cashdude1971's Avatar
    I am getting "Failed to retrieve account information" every time I try and upload media from my gallery to either Picasa or YouTube. This is a replacement EVO 3D phone. Did not get this error with my original EVO 3D phone. Is there some way to fix this issue?
    07-24-2011 11:40 AM
  2. IAmSixNine's Avatar
    I have had this happen a few times with Picasa when trying to upload multiple pics. But if i do them one at a time no error. So it might be a batch job problem.
    Not tested with YouTube yet.
    07-25-2011 11:19 AM
  3. cashdude1971's Avatar
    Thanks but I actually fixed the issue. Because I just pulled out my old SD card from my original phone, the data was still stored on it and when I put it into my replacement phone it could not verify my account. I cleared my SD card and all is working now.
    07-25-2011 11:41 AM
  4. oasis9389's Avatar
    I have this problem on my 3d.. and its a brand new out of box sd card.. it was working fine on my old evo.
    07-25-2011 01:07 PM
  5. Spazo's Avatar
    Yeah, I'm having the same issue. New SD card and can view youtube through my account but just can't upload...
    07-25-2011 09:34 PM
  6. leo1977's Avatar
    I had this same problem with YouTube. I usually sign in my account with username@yahoo. I signed out and signed in with username@youtube.com and everything worked.
    07-26-2011 08:45 PM