I think that you all may like this story, so here goes:
This last June I moved into a new office. I needed to install DSL. There was no phone line in the office, so I had to have the AT&T Salesman (good buddy of mine) arrange for AT&T to send someone out to install the line and activate my service. They missed 5 appointments that they scheduled, and I called MULTIPLE times to seek answers for why my service isn't installed yet, not to mention I had to navigate the AT&T Death by way of Phone Menu - Menus, on hold for several hours, literally, and then they would schedule a tech to come out again. Finally, I called my buddy, told him to cancel the service. The first thing that really sucked, was the first bill, naturally sucky. The 2nd thing, was Bill and NO SERVICE! LOL!! 3rd, every time I would "supposedly" have had a tech come out, the next week or day even, I would receive a phone call from AT&T asking how my new service was and do I have any questions. I would reply, 'Yes, my only question is when is a technician going to come to my office and install my service?" They would so kindly and so boldly ask to put me on hold. After being on hold for over an hour (multiple times) I would just hang up! 4th thing, lol is that I kept receiving bills in the mail throughout the period from June - September! I FINALLY got back with my buddy for the 10th time, and he called AGAIN and had them cancel it. And then today, September 15, 2011, I get this in my inbox at work!
Basically, AT&T wants me to SCREW MYSELF, for $50.00! That's right! If I sign up for a service at "non-promotional prices", then I will get a $50.00 credit from AT&T, because the Vice President AT&T Customer Sales and Service has a "personal commitment to me!"
The best line: "It all adds up to one more great reason to switch to AT&T."
What a dueche!!
Letter attached below!
View attachment 14870
This last June I moved into a new office. I needed to install DSL. There was no phone line in the office, so I had to have the AT&T Salesman (good buddy of mine) arrange for AT&T to send someone out to install the line and activate my service. They missed 5 appointments that they scheduled, and I called MULTIPLE times to seek answers for why my service isn't installed yet, not to mention I had to navigate the AT&T Death by way of Phone Menu - Menus, on hold for several hours, literally, and then they would schedule a tech to come out again. Finally, I called my buddy, told him to cancel the service. The first thing that really sucked, was the first bill, naturally sucky. The 2nd thing, was Bill and NO SERVICE! LOL!! 3rd, every time I would "supposedly" have had a tech come out, the next week or day even, I would receive a phone call from AT&T asking how my new service was and do I have any questions. I would reply, 'Yes, my only question is when is a technician going to come to my office and install my service?" They would so kindly and so boldly ask to put me on hold. After being on hold for over an hour (multiple times) I would just hang up! 4th thing, lol is that I kept receiving bills in the mail throughout the period from June - September! I FINALLY got back with my buddy for the 10th time, and he called AGAIN and had them cancel it. And then today, September 15, 2011, I get this in my inbox at work!
Basically, AT&T wants me to SCREW MYSELF, for $50.00! That's right! If I sign up for a service at "non-promotional prices", then I will get a $50.00 credit from AT&T, because the Vice President AT&T Customer Sales and Service has a "personal commitment to me!"
The best line: "It all adds up to one more great reason to switch to AT&T."
What a dueche!!
Letter attached below!
View attachment 14870
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