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You have been connected to Dylan.
Dylan: Hi . Thank you for contacting our chat support group. I'd be glad to help you with your concern.
Dylan: For security reasons, could you please verify the last four digits of your Social Security Number?
Me: ####
Dylan: Thank you for the verification.
Dylan: There is no update about the phone being available as of now.
Dylan: We haven't received any update from Sprint and HTC regarding the issue.
Dylan: We will have the phone model available in stock as soon as the manufacturer starts supplying the phones.
Dylan: Your phone will be shipped on priority basis once we have the phone model available in our stock.
Me: does wirefly get their phones from Sprint or are they shipped directly from HTC?
Dylan: We receive the phones directly from HTC.
Me: okay. do wirefly shipments have to be cleared by customs like Sprint shipments do?
Dylan: The issue is between the manufacturer and the customs.
Dylan: Once the issue is resolved, HTC will supply the phones to Sprint as well as us.
Me: So, is wirefly expecting delivery at the same time, or shortly after, Sprint receives delivery from HTC?
Dylan: We will receive the phones approximately in the same time.
Me: okay, if wirefly receives shipment, are they allowed to ship out preorders, or do they have to wait for Sprint to announce a new launch day?
Dylan: Sprint will announce the new launch date once the issue is resolved and we will ship the phones accordingly.
Me: Okay, if Sprint announces a launch day within the next 24 hours, which it looks like they will, is it possible that my order will be delivered this week?
Me:
https://insidesprintnow.files.wordpr...5/carecomm.png According to that memo, it seems like an official annoucement from Sprint is imminent
Dylan: Yes, we will receive the phones once the issue is resolved and the phones will be shipped according to the new launch date.
Me: okay. is there an eta of when wirefly will receive shipment from HTC. It definitely seems as if Sprint has already received shipment.
Dylan: Unfortunately, I cannot assure you on the exact date at this point of time.
Dylan: We are trying our best to get the phone in our stock as soon as possible.
Dylan: You will receive an update as soon as the phone model is available in the stock.
Me: okay. When will my view receipt page be updated? Wirefly has allowed me to receive a free bluetooth for each device, cancelled my two day shipping, and upgraded my shipping to next day delivery since I originally placed my order. When will those changes be reflected on my receipt page?
Dylan: The shipping change will reflect on the page.
Me: it hasn't reflected yet and it's been around a week since wirefly has approved the change
Dylan: I will send you an order summary again.
Me: okay. and that will reflect the shipping change and the free bluetooths?
Me: I received the e-mail, and the price is the same, which indicates shipping hasn't changed, an it has the wrong shipping address on it
Dylan: There may be some technical issue.
Dylan: the shipping is next business day.
Me: okay. and just to confirm, the shipping address is #### Address #####?
Dylan: Yes, the shipping address is "Address".
Me: okay, and that should also be the billing address
Dylan: The service billing address is "Address".
Me: can that be changed here, or do I need to change that through Sprint?
Dylan: You will have to change the billing address through Sprint.
Me: okay. that's fine
Me: if I send a link through this chat, will you be able to access it?
Dylan: I can try. However, I cannot assure you on that.
Me: it's Sprint's official website
Me:
http://community.sprint.com/baw/comm...-4g-lte-update
Me: they officially confirmed that they are shipping and expecting arrival of preorders on 05/24
Me: Can you ask your supervisor how that effects wirefly's preorders?
Dylan: I cannot assure on a final date yet. However, we will ship the phone as soon as it is available in the stock.
Me: i know that's the official response for CSRs to give customers, but is that the response from your supervisor in light of the news from Sprint?
Dylan: Yes, we are waiting for an update from our corporate management.
Dylan: We will be able to provide you an exact information once we receive an update from our corporate management.
Me: okay. Can i request to be e-mailed as soon as corporate sends out any type of update?
Dylan: Sure, we will send you an update once we receive any information from our corporate management.
Me: okay. thank you for your time
Dylan: You are welcome.
Dylan: Is there anything else I can do for you today?
Me: that will be all