I think I may call. The bottom glass is not flush. I am not seeing the light leakage issue though.
Can anyone take more pics so we can compare.
Thanks
I'll take some pics of mine this weekend.
I think I may call. The bottom glass is not flush. I am not seeing the light leakage issue though.
Can anyone take more pics so we can compare.
Thanks
I'll take some pics of mine this weekend.
Count me in, I am going to wait to do in exchange, but it is getting worse. The phone out of the box was fine, no light leak or raised bottom area, over the last couple of days the bottom glass area started to raise. I also started to have problems with the touch sensitivity on the upper portion of the screen.
Called Sprint made sure I have equipment replacement. Also HTC to let them know about issue. Rep said he didn't know anything about it. Used your ticket number you are missing a 0 bpmurr lol. He added one and found it, My name is Ivan and my ticket# is 10USD240007468. In case anyone wants to use that also. I just want them to know about it so I don't have issues later.
Just to be clear I am going to wait to exchange mine also. I am not having any touch sensitive issues though.
have some light leakage under the buttons with mine as well. Nothing to make me flip over. It's an obvious manufact. problem and since I've had insurance for a year now I'm not too worried about it. If it gets to be a problem I'll be able to exchange it free of charge considering it's an OBVIOUS manufact. defect.
Reason I'm not jumping on the exchange bandwagon is because I don't want to get a replacement that is worse. So I'll wait until this one bothers me then I'll replace.
Good luck everyone!
Update: It seems that HTC has gotten enough complaints because a rep called me today asking for more details and pictures of the issue. He also said that they're looking into the issue. For those that haven't contacted HTC about this issue yet (I did once by phone and email), you should probably do so. As said by others, the more people that contact them, the more aware they'll become of the issue.
I'm most likely going to do an exchange before my 30 day window is up. I figure this might be useful info for the dyi crowd bold enough to take apart a new device. If my exchange does the same thing then I might go the dyi route.
I just noticed it on Engadget too. It hasnt gotten any worse so I have not been back to radio shack yet. Still well within 30 days.
UPDATE: I got another call from HTC, this time from a manager. This time, they offered to replace my device with a brand new one. So they're sending me out a new phone, which is going to arrive tomorrow and I'll be sending them my unit.
I was pleasantly surprised that they're taking the issue VERY seriously now. They even paid for overnight shipping to and from me. I'm sure glad I was polite in bringing my issue up to them.
Of course now I can't return my unit to Radio Shack since it's a different phone, but oh well.