Hi
my wife has an HTC One M8. We bought it last year (from ebay) sealed and packaged.
Last week all of a sudden this mobile doesn't connect to mobile network anymore. First guess was that it was a problem with the sim card. We tried the sim on another phone and it worked but we still went to the local mobile shop and got it replaced just in case. No joy. Going through settings etc I realised that IMEI is showing Unknown, which I find a bit weird. This morning I decided to give it a hard reset and I noticed that the second line on the reboot screen shows **LOCKED**. So I'm wondering what that implies.
The only thing that I could point to before this happened is that this might have been caused from an app update. My wife thinks that the last app that got updated was the fitbit app.
Any clues? So far i'm trying to avoid rooting the mobile. Could someone explain what the problem is and possibly advise a solution pls?
Many Thanks
my wife has an HTC One M8. We bought it last year (from ebay) sealed and packaged.
Last week all of a sudden this mobile doesn't connect to mobile network anymore. First guess was that it was a problem with the sim card. We tried the sim on another phone and it worked but we still went to the local mobile shop and got it replaced just in case. No joy. Going through settings etc I realised that IMEI is showing Unknown, which I find a bit weird. This morning I decided to give it a hard reset and I noticed that the second line on the reboot screen shows **LOCKED**. So I'm wondering what that implies.
The only thing that I could point to before this happened is that this might have been caused from an app update. My wife thinks that the last app that got updated was the fitbit app.
Any clues? So far i'm trying to avoid rooting the mobile. Could someone explain what the problem is and possibly advise a solution pls?
Many Thanks