1. Android Central Question's Avatar
    my p20 pro keeps asking me to install an update 9.1.0.311(c782e11r1p9 patch01) which is already installed any clue to wot is going on already cleared cache and factory reset to no luck
    10-12-2019 05:32 AM
  2. mustang7757's Avatar
    Hi, welcome to Android Forums

    I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.

    I'll provide a link to register, please come back to your post so we can further assist
    https://forums.androidcentral.com/sh...d.php?t=409154
    10-12-2019 06:44 AM
  3. mustang7757's Avatar
    Try to install it , maybe fixes something
    10-12-2019 06:44 AM
  4. wozz88's Avatar
    I've installed it 3 times and its the same patch i dont unerstand it
    10-12-2019 07:31 AM
  5. B. Diddy's Avatar
    Welcome to Android Central! It's the exact same build number each time? You might need to contact Huawei support.
    10-12-2019 03:33 PM
  6. wozz88's Avatar
    i will do have spoke to them 3 times already and said to do the things ive already done so ill speak to them again as its still not resolved the issue
    10-12-2019 03:42 PM
  7. Elky64's Avatar
    So what month patch were you running, besides version number being the same was month also showing same on this update/patch?

    I'm still on August's 9.1.0.327(C792E8R1P9) patch with my P20 Pro here in Canada, was my last update of any sorts. My carriers update schedule page shows nothing in the works as far up as Oct 21st, same goes for competing carriers.
    10-12-2019 11:24 PM
  8. wozz88's Avatar
    the same as you and the other day had this one start doing this
    Elky64 likes this.
    10-12-2019 11:30 PM
  9. Elky64's Avatar
    the same as you and the other day had this one start doing this
    Well at least you are seeing some activity LOL... Sorry couldn't resist.

    Also own the P20 which is usually a week or more behind my Pro when an update does ensue, all quiet there too. I'd say something's definitely amiss on Huawei's server end for your variant, hopefully they get it sorted.
    10-13-2019 12:23 AM
  10. wozz88's Avatar
    well its not causing any issue regarding using it so will just hang out till they realease a fix
    10-13-2019 02:00 AM
  11. john brewer2's Avatar
    Hi I've got exactly same problem trys to install every morning. I've disabled it to install over night. Still pops up now and then. I've let it install re install about six times. Have been on to Huawei they're not really interested. Fed up now, only like it for the amazing camera on it. Looking for a new phone.
    10-17-2019 10:16 AM

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