1. Rich H1's Avatar
    I don't know what caused this but I have had this phone for over a year and not seen this ever happen. Either way I noticed the phone stuck at 22% battery life for a while before ultimately shutting off completely. I have tried multiple charging cables. 3 different ones, to get the phone to turn on. Nothing. I have cleaned the charging port with rubbing alcohol and co2. All the phone does is blink a black screen with a circle and a question mark.

    I have tried a hard reboot and that does not work either.

    Any suggestions? I have an LG thinq g7. Not sure of the software version.

    Thank you
    11-30-2019 11:03 PM
  2. mustang7757's Avatar
    Usually not correct charger but you tried a few , so I think your battery needs replacement.
    11-30-2019 11:34 PM
  3. Rich H1's Avatar
    Thanks I am going to try that tomorrow. Appreciate your suggestion
    mustang7757 likes this.
    11-30-2019 11:45 PM
  4. mustang7757's Avatar
    Thanks I am going to try that tomorrow. Appreciate your suggestion
    Your welcome! Let me know how you made out .
    11-30-2019 11:47 PM
  5. Rich H1's Avatar
    Mustang would you happen to know where I can order these batteries no one seems to have them on hand.
    12-01-2019 01:24 PM
  6. mustang7757's Avatar
    Mustang would you happen to know where I can order these batteries no one seems to have them on hand.
    Let me search I'll be right back
    12-01-2019 03:49 PM
  7. mustang7757's Avatar
    12-01-2019 03:51 PM
  8. mustang7757's Avatar
    Is your battery 3000mah ?
    12-01-2019 03:51 PM
  9. Rich H1's Avatar
    Yes correct. this looks like the same one. Thank you
    mustang7757 likes this.
    12-01-2019 03:58 PM
  10. Rich H1's Avatar
    Hey mustang, I tried another battery from another LG phone but it did not work. I am still getting the question mark and the circle on a black screen. No other messages or ability to enter safe mode.
    12-02-2019 08:32 AM
  11. Rich H1's Avatar
    Hey mustang this definitely seems to be a battery issue. When the phone cannot dectect a battery it flashes the question mark in a circle icon. When the battery is detected the normal charging icon will appear. I have a new battery ordered I hope will fix the problem, unless the connection to the main frame is damaged some how.
    12-04-2019 09:58 AM
  12. mustang7757's Avatar
    Hey mustang, I tried another battery from another LG phone but it did not work. I am still getting the question mark and the circle on a black screen. No other messages or ability to enter safe mode.
    It was a known working battery ?
    12-04-2019 11:37 AM
  13. Rich H1's Avatar
    Hey mustang just FYI this was a battery issue. I installed a new one and it seems to be fine again
    mustang7757 likes this.
    12-09-2019 12:22 AM
  14. mustang7757's Avatar
    Hey mustang just FYI this was a battery issue. I installed a new one and it seems to be fine again
    That's great thank you for letting me know.
    12-09-2019 12:26 AM
  15. JoJo-2000's Avatar
    Excuse me sir. I have this kind of problem too. I tried to change the battery by myself. Then this happened.
    Ps. This is my phone situation right now: https://drive.google.com/file/d/1Bwq...w?usp=drivesdk
    Thank you for your reply!!!
    12-09-2019 10:20 PM
  16. JoJo-2000's Avatar
    Excuse me sir. I have this kind of problem too. When I turn it on ,the screen show a circle with question mark inside. But when I plug in the charger it turn off.
    Ps. I have tried to change the battery but I don’t know if it’s defected or not.
    Thank you !!!
    12-10-2019 12:08 AM
  17. mustang7757's Avatar
    Excuse me sir. I have this kind of problem too. When I turn it on ,the screen show a circle with question mark inside. But when I plug in the charger it turn off.
    Ps. I have tried to change the battery but I don’t know if it’s defected or not.
    Thank you !!!
    Hi, Welcome!
    Where did u get the battery?
    12-10-2019 12:10 AM
  18. JoJo-2000's Avatar
    I ordered it online
    12-10-2019 12:18 AM
  19. mustang7757's Avatar
    I ordered it online
    Try get another one possible it is bad
    12-10-2019 12:22 AM
  20. JoJo-2000's Avatar
    Try get another one possible it is bad
    Ok sir, I will be back after I got a new one.
    Thank you very much
    mustang7757 likes this.
    12-10-2019 12:23 AM
  21. mustang7757's Avatar
    Ok sir, I will be back after I got a new one.
    Thank you very much
    Ok your welcome! Hopefully everything works out .
    12-10-2019 12:24 AM

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