Recent content by ATTKevin

Hey Droid Husker, To be frank, I'm shocked that you're being as calm as you are in explaining the situation. If I was in your shoes, I don't think I'd be quite as cordial :) Having recently been in your shoes (I upgraded my almost-wife's phone at Best Buy a month ago for similar reasons to...

Hey Sam_Gs7. I was in Pereira, Colombia a few weeks ago for work and became an expert on all things international. @ManiacJoe is spot on as usual. Typically, a local caller calling you would incur long-distance charges for the reasons mentioned. If someone in the US is calling you while...

Hi fredhenk! It's true that we're discontinuing AT&T Locker :(; I apologize for any inconvenience this causes. You can find more information here. To uninstall the app from your phone, follow these easy instructions: To uninstall an app, select and hold the desired app, then select...

Hey oddtay! I think I see what's going on! It sounds like you're trying to keep this as a standalone plan. From my understanding, you would add this device to your existing unlimited wireless plan. When I tested that on my account, it looked like this. *Please note that my plan is under...

....And just like that, we've started pushing out a new device update starting today (5/9/17) for the Samsung Galaxy S8 (G950U) and Samsung Galaxy S8+ (G955U) that is meant to correct the color balance on the display settings. Thank you again jjinal for putting this on my radar!

Hello again Law2138! I apologize about the delay! It looks like the tower near Knob St. and Mason Ave. (Zip code 26508) is experiencing service degradation. Our network engineers have this on-track to be resolved tomorrow, 5/9/17. The other area you mentioned looks like there are some spots...

Hey cardboard60, I'm sorry to hear there's some issue around getting your device unlocked. I sent you a Private Message that included an AT&T email address to send your contact information to. I would be more than happy to look into this and see if I can get this expedited. Thank you!

Hello again jjinal! I don't have information on when an update will correct the screen color, but I did get an approved fix from my device team. To correct the visible reddish hue on the display of your device, follow these steps: 1. Go to Settings. 2. Select Display > Screen Mode > Color...

Hey Law2138! I'm sorry to hear that! Can you provide me a zip code for the area you're in so I can narrow it down to the Towers in your specific area? I'll look into it as soon as I hear back from you. Thank you for letting me know about the issues!

Gotcha. I sent it up my internal chain to ask about it. At least in the channels I manage (AT&T Forums, Twitter, Facebook, etc.) we haven't seen any conversation around this. I'll let you know what I find! Thank you for the heads up!

Small world cohoman! I live in the Bothell area about 25 minutes from Seattle! I've visited quite a few stores in the area, and found them to be really helpful (though I'm obviously biased). I'm glad you've had a great experience! I appreciate you sharing that!

Hey elkido122! I saw your PM and responded to you on there. When you get a chance, send over your information to the email address I sent you so we can investigate! Thank you!

recDNA, I'm glad that helped; I took a look at your original post I was responding to and noticed that you actually asked a Verizon question! <Facepalm> Sorry about that! From what I can tell, Verizon isn't throttling video on their plan. In a statement, they said "We deliver whatever the...

Hey jjinal! Forgive me, but I'm not familiar with that update. Can you give me more details on what's going on? I can absolutely get this forwarded to my device engineers to get their thoughts on it. Let me know!

Hey mwemaxxowner! I can't really speak to Straight Talk plans, but I can say that based on your requirements of occasionally watching 720p video, I wouldn't recommend the plan you mentioned. When it detects video, it will limit your bandwidth to 1.5 Mbps which would cause your video to load...