Recent content by fantasist2016

Hi everyone, I haven't been on this forum for a while and I'm sorry that you didn't get the help you wanted from me. Please send me a private message, I'll message back to you. Below is the steps I took to get my replacement. 1. file formal written complaints to i/ Samsung Electronics...

just replied to your pm OP. However, I don't see my reply in the sent box, let me know whether you have got it.

Hey cal1904, I'm the poster from the other thread. I went through quite a process with them before getting anywhere, even emailing their customer service director didn't get me a good response for the 1st try. However, the 2nd try together with the formal written complaints to both their...

I have received the repair refund from ANOVO and I received the gear vr yesterday 21st May, the person did tell me gear vr was not easy to locate. I was told the replacement phone should be with me in the next day or so. I would like to add that Samsung hasn't really changed their official...

20th May 2016, After numerous calls to ANOVO, Samsung customer service, Samsung Head quarters, Customer relations, 2 formal complaints letters and 2 emails to Samsung customer service director, 1 email to their head of sales. I was told it was escalated to the highest level. They have...

Thanks, I am in the UK too. And I'm planning to complain to trading standards and write to their HQ as well. Although I don't think my phone was water damaged, it was only used for 10 days, I took care of it more than I took care of my pregnant wife (joke), if they could show me some tangible...

Update from Samsung 03/05 Samsung infuriates me, called Samsung today to ask for a detailed report on why my 10 days phone was out of warranty. I was transferred to ANOVO, ANOVO told me it was a public liability case and they couldn't tell me anything, and they could only repair my phone once I...

At this stage, all I am trying to find out is for Samsung to give tangible evidence that there was water damage indeed and to tell me how their moisture sensor failed to work. I can't accept that Samsung just dictates my fate on their contracted service centre engineer's written report. ANOVO...

I actually think it got more hairy and dusty after the port was burnt. unfortunately, I learned it was ANOVO after posting the phone to them. I was tracking samsung repair on Samsung website, and ANOVO's contact details were given... I knew they had a bad reputation, and I knew for sure that...

Im definitely not giving up, they replied to me via twitter that out of warranty was their final decision and they stood by their engineer's decision. I'm waiting for their full report and I'll write to them first, then report them to trading standards. And take them to small claim court if...

I don't believe anyone checks the connector for moisture every time before charging their phone. I wasn't doing anything abnormal and I was charging the phone just like what I was doing every night. I only noticed the phone was shut down in the morning because of overheat (pop up message on the...

thanks for your reply, I'm trying to get people aware what's going on here. You are right that I had it for less than 28 days, I should've been able to get a replacement from the retailer. However, I bought it from very.co.uk and from the reviews on the internet, they are as bad. I thought...

My s7e's USB port was fried when I had it for only 10 days, please see pictures. After sending it in to Samsung for inspection, I got a inspection report email this morning: "Thank you for contacting us regarding the problems you experienced with your Samsung product. We arranged for the...