s7e fried and Samsung's response

[Silly Putty]

Every time I think of switching from the iPhone I see a thread like this and remember the great support Apple offers me.

 

[W1bb1y]

As has been said before, the phone is advertised as water resistant and TV ads show it immersed in water. Your sample is clearly not fit for purpose and I too would pursue the matter with trading standards.

In the same boat here, only I'm just at the point of escalating to Samsung. As I've read so many post throughout t'Internet about Samsung attempting to cop out, I've pre-empted that it's going to be a massive hassle and started a blog to try and get it more public. I've posted elsewhere on this forum but I'm a new user and it's still waiting for moderator approval, so can't link it yet I don't think. Hopefully my blog link will post ok once approved, despite me being a newbie:
https://cpwandsamsungcomplaint.wordpress.com/

Cheers

 

[briannamarie91]

Now that it's occurring more mayhe Samsung will start to help and realize no one is tampering with their devices and it's clearly a issue with their charging mechanisms. Since I've read this I have only charged wirelessly at night cause I'm scared

 

[traynor1987]

Every time I think of switching from the iPhone I see a thread like this and remember the great support Apple offers me.

My iPhone 6 Plus is bent and the refused to fix it so that's why I'm getting the new note 7.

I mean it's in a case and in mint condition except that dreaded 'bend' problem, design flaw.

 

[W1bb1y]

Hopefully this will encourage people to stick with it, don't give up if you feel you're being treated unfairly. If you shout loudly enough, at the right people...
I picked up my replacement handset today. Have a read of my blog, it's a bit lengthy in parts but there is a happy ending.

https://cpwandsamsungcomplaint.wordpress.com/2016/08/26/and-here-it-is/

Good luck!

 

[TMavC5]

Maybe you can get a big voice like Android Central to help out and get PR going and tell these big company time to take care of their customer. They usually response well when people like ANDROIDCENTRAL and speak on our behalf.

 

[briannamarie91]

http://www.cultofmac.com/443791/sam...ung-stops-shipping-galaxy-note-7-after-phones

 

[Joshua Hall3]

Sorry to revive dead post but I have had almost a copied and pasted reply from Samsung regarding my device sent just a few days ago - may I ask how your claim went in the end and could you contact me please? Thank you

 

[fantasist2016]

Hi everyone, I haven't been on this forum for a while and I'm sorry that you didn't get the help you wanted from me. Please send me a private message, I'll message back to you. Below is the steps I took to get my replacement.

1. file formal written complaints to

i/ Samsung Electronics (UK) Ltd Samsung House 1000 Hillswood Drive Chertsey, Surrey KT16 0PS
ii/ Samsung Customer Support Selectapost 38 Sheffield, S97 3FJ

They are obliged to reply to you within 7 days I think, please keep receipts and quote your reference number in your complaints and make sure you include your contact details in the letter

2. If they still stand by their final decision, request for an official report which I have never got.

3. email their customer services director (please send me a private message for the email address)

4. keep doing it until you get to the bottom of your case. If they blame you, they have to give you tangible evidence.

In my case, the person who replied to me following up with my email with the customer service director didn't care or even read what my case was and she sent me another email saying she has scheduled a pick up for my phone to be delivered to ANOVO (my phone was already at ANOVO for almost a month which I clearly explained what has happened in my email and my complaint letters). That was the last straw, and I quoted what she did and send it to the customer services director again. She then personally called and apologised, and agreed for a replacement and some cash compensation which I declined and asked for a gear VR instead.

Hope it helps your case

Michael