Recent content by rnb8408

Re: Note 7 on Vacation + FAA ban = OMG! I finally found a Verizon store 30 mins from Disneyland with a S7 Edge, they promised to hold it for me but were selling it to someone else when I got there. Thankfully her friend was also flying today and exchanging so she knew my situation and offered...

I called the nearest store and they are out of S7E. There is no way I can get to the next nearest cooperate store before I have to be at the airport. :(

This is me and my flight home is tomorrow. When I flew into California I was allowed to use my replacement phone....Now I have no idea what I am going to do! I am at Disneyland and live in Georgia so I can't really cancel the flight and drive either. I am in panic mode.

Done! Just left my local store. At first she said I had to leave the phone there to go in a box in the back full of Notes they can't ship back yet. And when the warehouse gets it and scans it, everything would be processed I said no. I explained that they shipped me my new phone telling me...

AHH! So I called Verizon today regarding the missing return label and was told I had to return it to my store in order to get refunded for the taxes and stuff. Call my local store, get on hold 3 times...1st she says to print a label on My Verizon....Then when I explain I was told we can't ship...

I saw that, even way before this but assumed Verizon knew what they were doing. What about our taxes? And not getting charged for the phone?

I received my replacement in the mail today, also with NO return label. My old Note 7 under my "My Verizon" orders shows that it is STILL eligible for return though, even though it's been over a month, and I have the option of printing a label. I am thinking of just doing that as I don't want to...

Just an FYI to those like me that got a phone or chat rep to "cheat the system" and get them a replacement shipped today. A supervisor at Verizon called me and said that the reps were not suppose to do that. He told me that the reason Verizon wants you to do this in store is because the CSR can...

I had to call back, my order got placed on hold and said I had to take action. But when I call, they don't show that. AH! This is so frustrating.

I called back and mine is coming Thurs. She had to rig the system and do it as a warranty exchange and I had to pay taxes and no $25 credit.

Ok...So I called back. First she said there was nothing she could do. Stated only phones purchased within the last 14 days could be exchanged online. I told her I was very frustrated and annoyed because I keep getting told different things and I know for a fact that other people have been able...

I'm on phone with them again...So far NO luck. On hold. I told her it makes no sense why one person can get a replacement and another person "absolutely can't do it, it isn't possible". She did say they don't want you calling the store to ask about it, just show up tomorrow. ETA: I told her...

Same here. My local store said she has "no idea" when they will get them. This doesn't make any sense, esp with Samsung and the text from Verizon giving a definite date of the 21st. I really just don't get why they can't do this over the phone.

I have been just watching this forum but wanted to post. I was on the phone an hour with them this morning and she would have given me a Note 7 IF I had a loaner within the last 14 days, but refused to exchange my Note 7 for another Note 7. Said I had to go in store, no other options.