How to enable background Data On Moto G with Kitkat

[MotoClive]

Can anyone tell me how to enable background Data on my Moto G with KitKat. Every time I try to access the play store it keeps asking me to enable background data but I cannot find anywhere in settings to do this.

 

[wizzrah]

Can anyone tell me how to enable background Data on my Moto G with KitKat. Every time I try to access the play store it keeps asking me to enable background data but I cannot find anywhere in settings to do this.

Hey there!

If you go to settings>data usage, click on the menu icon on the top right and see if "restrict background data" is checked. If so, un-check it. That should fix it. Let me know if you have any more questions.

Sent from my One Xl using AC Forums mobile app

 

[MotoClive]

Thanks Wizzrah
Have checked that and it is unchecked already but still gives error.

 

[wizzrah]

Thanks Wizzrah
Have checked that and it is unchecked already but still gives error.

Force stop the play store, clear the cache, and see if that will fix it.

Sent from my One Xl using AC Forums mobile app

 

[MotoClive]

Thanks Wizzrah
Clearing Google Play cache seems to have done it. thanks again

 

[L Monteros]

I tried both--through settings and Google Play--and neither works. This restriction keeps me from sending and receiving Hangouts messages. I've checked the settings in Hangouts, and there's nothing about background data restrictions. I have also checked other apps. If there is any other way to keep the background data from automatically being restricted, I hope someone will explain. Thanks!

 

[DWolf1231]

I tried both--through settings and Google Play--and neither works. This restriction keeps me from sending and receiving Hangouts messages. I've checked the settings in Hangouts, and there's nothing about background data restrictions. I have also checked other apps. If there is any other way to keep the background data from automatically being restricted, I hope someone will explain. Thanks!

Did you try going to the Hangouts app through the mobile data settings screen? Scroll down on the Data Usage settings page until you see Hangouts then select it. You'll see an option for restricting background data for that app only.

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