I'm now trying to get started with a new Moto G4 "Play" and USB connection to my Windows 7 computer. I have downloaded and installed a Motorola Device Manager 2.5.4.exe. Plugging in the USB connection to the phone does not result in any listing on Windows Explorer. "MotoHelper Agent" is listed as "show icon and notifications" but there is a bubble that says "This notification icon is not currently active." There is nothing about a USB connection under "Storage & USB" on the phone's screen.
The connection is needed to upload ringtones, wallpapers, etc. and to download photos. Help is needed because I can not find instructions on this. Thanks.
The connection is needed to upload ringtones, wallpapers, etc. and to download photos. Help is needed because I can not find instructions on this. Thanks.