08-13-2019 04:10 AM
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  1. Double Tap's Avatar
    On both phones of my wife and mine, as of yesterday all of our frequent calls tiles have disappeared. Do you know what could be causing this and how to fix it?
    05-03-2019 06:06 PM
  2. Scott337's Avatar
    Several Moto Z2 users have reported the same issue on the Moto Forum. Did you accidentally select the clear frequent list in the Phone app - three dot menu? If not, these must all be related somehow.
    05-03-2019 06:25 PM
  3. Double Tap's Avatar
    We definitely did not clear the call list by accident
    05-03-2019 06:31 PM
  4. Scott337's Avatar
    Hmmmm.... strange. I wonder why some folks have experienced this and others have not? The folks on the Moto Forum thought T Mobile was part of the equation. It doesn't seem likely, but who is your carrier?
    05-03-2019 06:40 PM
  5. Double Tap's Avatar
    Cricket and we are very happy with them.
    05-03-2019 06:41 PM
  6. Scott337's Avatar
    Any recent phone updates, system updates, security patches, etc?

    Maybe someone else here has some ideas but I'm stumped. Z2 Force users reported the same thing this week, but my Z2 Force displays a full Call History list. Very odd.
    05-03-2019 06:56 PM
  7. Double Tap's Avatar
    Just the usual almost daily apps updates. I am positive it's an update to an app, but which one is the question.
    05-03-2019 07:01 PM
  8. Scott337's Avatar
    I can't remember the last time I've seen an update to the Phone / Dialer app. But it could have been another app update, something related to phone calls?
    05-03-2019 07:08 PM
  9. Double Tap's Avatar
    It might be xfinity connect which is one of the apps updated yesterday. For those of you who are overseas out of the USA xfinity is Comcast the telecommunications company I have for cable TV and my ISP
    05-03-2019 07:18 PM
  10. Rukbat's Avatar
    Xfininity apps wouldn't have anything to do with it unless they're very badly behaved (which I wouldn't put past Comcast). The recent calls list is kept in a database maintained by the Phone app, and no other app should be fooling with it, especially for writes (but not even for reads).
    05-06-2019 05:10 PM
  11. Double Tap's Avatar
    So what is going on, obviously it's not just my phone but others as well.
    05-06-2019 05:19 PM
  12. Scott337's Avatar
    A few more people have chimed in on the Moto Forum. Z2 Play, Z2 Force and Moto G5 or G6. There has to be some common denominator that makes this affect some phones but not all. All three of my Z2 phones are not affected. Like another user mentioned, it seems like an app has a bad / misconfigured permission and instead of viewing recent calls it is accidentally deleting recent calls.
    05-06-2019 06:24 PM
  13. B. Diddy's Avatar
    I wonder if it could be similar to the issue that AT&T's Call Protect app caused on Samsung phones (preventing the caller ID from showing a contact's name, and only showing their number). Do people with the frequent contacts problem primarily have AT&T (which also includes Cricket)?
    05-06-2019 06:59 PM
  14. Double Tap's Avatar
    I wonder if it could be similar to the issue that AT&T's Call Protect app caused on Samsung phones (preventing the caller ID from showing a contact's name, and only showing their number). Do people with the frequent contacts problem primarily have AT&T (which also includes Cricket)?
    I have Cricket
    05-06-2019 07:08 PM
  15. Scott337's Avatar
    Several people on the Moto Forum have Verizon, and one is from India. So I'm not sure it's related to any carrier?
    05-06-2019 07:25 PM
  16. B. Diddy's Avatar
    Hmm. It may also be worth checking if everyone who's affected has some kind of call filtering app (which is what Call Protect is). Many carriers have some kind of app like this these days.
    05-06-2019 09:36 PM
  17. Double Tap's Avatar
    Hmm. It may also be worth checking if everyone who's affected has some kind of call filtering app (which is what Call Protect is). Many carriers have some kind of app like this these days.
    None on our phones
    05-06-2019 09:37 PM
  18. Scott337's Avatar
    For anyone affected, are you using the Google Contacts app vs the stock Contact app that comes on the phone?
    05-08-2019 07:40 PM
  19. Double Tap's Avatar
    For anyone affected, are you using the Google Contacts app vs the stock Contact app that comes on the phone?
    I think I am using the stock contacts app. It picked up everything from my Google account
    05-08-2019 08:11 PM
  20. Sandeep YS's Avatar
    Several people on the Moto Forum have Verizon, and one is from India. So I'm not sure it's related to any carrier?
    Its strange, The frequent contacts is being cleared daily. But yesterday it didnot clear, i had all the frequents available. yesterday i charged the phone till 70% and today it was 94%.
    Could it be possible charging beyond a percentage is clearing the contacts.
    05-10-2019 05:38 AM
  21. Scott337's Avatar
    Since this bug doesn't affect all phones, it seems more likely an app or process is causing it.
    05-10-2019 07:41 AM
  22. Double Tap's Avatar
    I thought I would try clearing the cache. When I went to settings and tapped storage it would not load. I just got the spinning arrow, this went on for many minutes.
    05-10-2019 12:54 PM
  23. Scott337's Avatar
    That happens to my wife's Z2 Play all the time when the internal storage is close to being full. Sometimes it takes a good 5 - 10 minutes for that screen to populate
    05-10-2019 01:03 PM
  24. Double Tap's Avatar
    That happens to my wife's Z2 Play all the time when the internal storage is close to being full. Sometimes it takes a good 5 - 10 minutes for that screen to populate
    Mine is only 39% full
    05-10-2019 01:05 PM
  25. kbz1960's Avatar
    Have a G6 not Verizon version on Verizon and don't have this issue.
    05-10-2019 02:01 PM
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