tnt118
Well-known member
While I'm not positive, I think the reason there's confusion is because there are two different programs that are going on.
As I understand it, Verizon is offering a "Trade-in" program that didn't look that great when I studied it - a person would be better off selling their phone on their own. The other program is offered by Motorola and it provides a $100 Gift Card to people who buy a new Motorola smartphone and trade-in an eligible device - in this case the eligible devices are the phones that didn't get an upgrade to Jelly Bean.
I recall the controversy when Motorola, just after Google took control, indicated that all of their resources were being directed toward future devices and accordingly some recent phones were not going to be upgraded to Jelly Bean. As a peace offering Motorola offered the $100 trade-in program mentioned above.
Well the whole thing is a mess to be honest. The stores do not have updated information, I saw the print-out the manager had, and it was behind on what new devices were even eligible.
So I could be wrong, but as I understand it if you are doing the Motorola Trade-Up program and buying a Verizon phone, there's an agreement between them that Verizon will administrate the program. This seems to be a recent change, because it was only recently that Motorola's own site started specifically directing people to go to a Verizon store to have this done. The problem is, it appears (or so I'm told) that there's no way in the system for a store to process this except as part of a 2-year contract process (which has zero to do with the program). They really didn't know what to do with me, and tried to tell me in several different ways that I was not eligible. That's when I started talking with a support rep on the phone, who acknowledged I'm eligible but they didn't know how to administrate it. They were going to put the credit directly on my account if I handed over the old phone to the store manager, but then got cold feet and asked me to first call Motorola to see if they could find a different way to process this (which they did).
So again, long story short, Motorola will take care of this, but you have to put in that you are buying a non-Verizon phone so that you are directed to ship the phone directly to them.