I got my brand new Moto X Pure yesterday and I might have broke it. I must have not had the sim card seated well in the tray and when I put it in the phone it bent the contacts on one side to the point where it won't see the sim. I took it to AT&T last night and we tried several more sims with no luck.
This morning now that I've got to work I used a microscope to look down the slot and sure enough the pins are bent.
I called Moto care last night and told them the phone would not see the sim and it could have been something I did or for all I know it came this way.
I had two options. One send the phone back and then wait for a new one to be built and it would take about 2 weeks they said. Or, pay 29.99 and I would have my new phone by Monday. 4 business days. I would then send the old one back. Since I may have been at fault I opted to pay the 29.99.
I did get him to agree that if the phone is not delivered by Monday I get the 29.99 back. So we will see.
Being a new phone that I preordered and then had to wait 2 weeks to get I'm a little skeptical that they will be able to bump my order to the top and get it out. I did get an email that already had a tracking number attached (doesn't show anything at FedEx just yet
).
I wondered about the custom setup I had and he said it was all based on the IMIE number. With that they know my customization's and the new phone should come exactly like the broke one.
Damn!
I will say the phone is awesome in what little I've used it via wi-fi.
This morning now that I've got to work I used a microscope to look down the slot and sure enough the pins are bent.
I called Moto care last night and told them the phone would not see the sim and it could have been something I did or for all I know it came this way.
I had two options. One send the phone back and then wait for a new one to be built and it would take about 2 weeks they said. Or, pay 29.99 and I would have my new phone by Monday. 4 business days. I would then send the old one back. Since I may have been at fault I opted to pay the 29.99.
I did get him to agree that if the phone is not delivered by Monday I get the 29.99 back. So we will see.
Being a new phone that I preordered and then had to wait 2 weeks to get I'm a little skeptical that they will be able to bump my order to the top and get it out. I did get an email that already had a tracking number attached (doesn't show anything at FedEx just yet
).I wondered about the custom setup I had and he said it was all based on the IMIE number. With that they know my customization's and the new phone should come exactly like the broke one.
Damn!
I will say the phone is awesome in what little I've used it via wi-fi.
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