Why is my Moto X unable to play music or video?

[AC Question]

So I have a moto x phone, and I just recently updated to lollipop 5.1. Since then, my music has occasionally cut out, and it recently xut out for good. When I play music on Google play music, it gives me an error that says "could not play the track you requested." When I play music on Spotify, it says it's playing but no sound comes out from headphones or my phone speaker. I get an error message from YouTube, Snapchat just gives me a black screen, and I get an error message when I try to capture video. I tried clearing my media storage data and then restoring it, and that didn't work either.

 

[B. Diddy]

Re: Why is my moto x unable to play music or video?

Welcome to Android Central! Which generation of Moto X? Try clearing the cache partition: https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/94946/p/30,6720,8696

 

[jmcf399]

Re: Why is my moto x unable to play music or video?

Welcome to Android Central! Which generation of Moto X? Try clearing the cache partition: https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/94946/p/30,6720,8696

I rebooted it and cleared the cache, and it fixed it for a day, but then it stopped again, and now rebooting it doesn't work anymore. I believe it's a 2nd generation moto x

 

[B. Diddy]

Try booting into Safe Mode, which temporarily disables all 3rd party apps. https://motorola-global-portal.cust...prod_answer_detail/a_id/105543/p/30,6720,9197


If the problem disappears in Safe Mode, then something you installed is causing the problem. You may have to uninstall apps one by one until the problem disappears. If the problem persists in Safe Mode, then it's more likely to be a hardware or firmware problem.