Why can't my phone play music?

[AC Question]

I have been having issues with my Moto X Style. I upgraded it to Marshmallow and started experiencing audio problems. Once in a while, Google play music gives me an "audio playback error" while black player doesn't play anything. The ringtones and notification sounds do not work either. After further investigation I found that this problem only arose when I had Facebook's messenger app installed. I need messenger for keeping in touch with my friends but at the same time the error is quite annoying and makes me miss important calls. Any suggestions and help will be great.

 

[Mehul Sinha]

Firstly restore your phone ,I always recommend to restore after every Android upgrade i.e 4.4 to 5.0 or 5.0 to 6.0,