After having the phone for a wek a green line appeared on the screen. I went to the Verizon store to get it checked out and they said they have seen 3 or 4 of them doing this already but can't help me because I got my phone through the motorola ordering system. Even thoguh this was done in the store!
They gave me Motorola's number and said to call them. I call them today and have been through about 5 or 6 people over 4 different calls. Three of which dropped mysteriously when I asked for a supervisor. The problem is that Motorola wants me to send the device back to them, and wait over 5 days without a phone OR charge me 25 dollars to get a phone sent to me before hand. I've have this phone less than two weeks and this is the service I get?
Currently I've talked to two supervisors, been bumped to level two service as well as went on to level two escalation after that. Once speaking with 'Renaldo' in Level two escalation, The computer systems aren't working and he has to call me back.
Has anyone else had this problem? I've seen it on other websites but not this one. I wonder if I would have better luck with Verizon's phone support.Any advice?
They gave me Motorola's number and said to call them. I call them today and have been through about 5 or 6 people over 4 different calls. Three of which dropped mysteriously when I asked for a supervisor. The problem is that Motorola wants me to send the device back to them, and wait over 5 days without a phone OR charge me 25 dollars to get a phone sent to me before hand. I've have this phone less than two weeks and this is the service I get?
Currently I've talked to two supervisors, been bumped to level two service as well as went on to level two escalation after that. Once speaking with 'Renaldo' in Level two escalation, The computer systems aren't working and he has to call me back.
Has anyone else had this problem? I've seen it on other websites but not this one. I wonder if I would have better luck with Verizon's phone support.Any advice?