When you say you're not on contract, you also mean that you're buying through EDGE, correct? Because I was considering switching to a newer plan due to many on our share plan needing a new device and not wanting to pay full retail up front. When I asked about my line, where I'd already bought the Turbo full retail, I was told I wasn't eligible for the discount, and that I had to be on an EDGE plan to qualify. They said I could get a new Turbo through EDGE and sell my old one and I'd be eligible for the discount. We ended up buying used phones off eBay and stayed with our current plan because of that.
It could very well be that the CSR just wanted another commission even if he had to screw me out of money. Wouldn't surprise me with Verizon being how they normally are. I would've thought they'd have been happy enough to get me off of a UDP, but apparently they're not happy unless they thoroughly screw over their customers.
Call them again and insist. My own line was on a 2yr until last September and the day it was out of contract I called and had the discount applied. Another of our 5 lines hasn't been under contract since last April, and the moment it was eligible, I called and have had it since. Neither were on Edge. If you paid full retail and are not under contract, you get the discount. The purpose of edge is to spread that payment over the 2 years. If you've already paid for it, you shouldn't have to pay twice. Definitely call to insist on it. 10GB share or higher gets $25.
http://m.androidcentral.com/verizon-give-discounts-customers-contract-phones
https://forums.androidcentral.com/e...ort/more-everything-plan-faqs/&token=HnsSPHS8
From the vzw faq:
Discounts on the monthly line access charge are available if you have a smartphone with Verizon Edge or are on a month-to-month agreement.
You'll receive $25 off the monthly line access charge if you meet the following requirements:
You have a smartphone with Verizon Edge or you re on a month to month agreement
Your data allowance is 10 GB or greater
You'll receive $15 off the monthly line access charge if you meet the following requirements:
You have a smartphone with Verizon Edge or you're on a month to month agreement
Your data allowance is 500 MB, 1 GB, 2 GB, 3 GB, 4 GB, 6 GB or 8 GB
Note: Existing and qualifying Edge customers on The MORE Everything Plan automatically receive the discounts.