Ok, just wanted to share this to get feedback from the group. I have now been on the phone with VZW customer support regarding my last 2 bills which have added the Xoom and a data plan.
I am a long time VZW user and have generally been ok with their service (mostly in the stores where I know a couple people) but this event is almost hilarious. I have had two "international" text charges show up on my bill related to the number I have for the Xoom. So, I call customer service and ask why I have these charges and she says "the Xoom is SMS compatible!" After the first 20 minutes she comes back on and tells me basically the same thing. It is SMS compatible and I show you received two text messages. I tell her she is the first to EVER tell me that it is SMS compatible and she says "wait a minute, I will get a unit in my hand and show you how to get the messages". (I haven't told her that no one has this number). After another 10 minutes or so, she comes back on and says "you have talk?" Um yes but that is Google Talk, never used it and it is NOT SMS, it uses my data plan".... Hmm.. let me call technical support. Another 15 minutes and she comes back on and says "I stand corrected, it is indeed SMS capable but you don't have the ability to read them"... hm... then she says, someone probably put in the wrong number and that is how it happened.. hm... let's see, 2 international texts.. one last month and one this month... fascinating.
Oh well, they credited me the 40 cents and now are going to put a "block on it". Man, you can't make these things up. I realize it was only 40 cents but after the first 25 minutes on the phone it became a contest.
I am a long time VZW user and have generally been ok with their service (mostly in the stores where I know a couple people) but this event is almost hilarious. I have had two "international" text charges show up on my bill related to the number I have for the Xoom. So, I call customer service and ask why I have these charges and she says "the Xoom is SMS compatible!" After the first 20 minutes she comes back on and tells me basically the same thing. It is SMS compatible and I show you received two text messages. I tell her she is the first to EVER tell me that it is SMS compatible and she says "wait a minute, I will get a unit in my hand and show you how to get the messages". (I haven't told her that no one has this number). After another 10 minutes or so, she comes back on and says "you have talk?" Um yes but that is Google Talk, never used it and it is NOT SMS, it uses my data plan".... Hmm.. let me call technical support. Another 15 minutes and she comes back on and says "I stand corrected, it is indeed SMS capable but you don't have the ability to read them"... hm... then she says, someone probably put in the wrong number and that is how it happened.. hm... let's see, 2 international texts.. one last month and one this month... fascinating.
Oh well, they credited me the 40 cents and now are going to put a "block on it". Man, you can't make these things up. I realize it was only 40 cents but after the first 25 minutes on the phone it became a contest.
I can't figure out how they can call it SMS compatible if you can't even read them. This shocks me that it has been this big a problem. I guess with a few hundred thousand users 20-40 cents a month could add up to real money. Now I am wondering about the rest of my bill!!
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