Although this also applies to those who just bought an LTE watch, I figured I'd post this here. When I went to swap watches on Verizon I couldn't do it online and received a message to call tech support. I called the number and wasted quite a bit of time with a Customer Rep who I thought was tech support. She switched me to Tech Support and the IMEI number still wouldn't work. The tech tried hard and then switched me to another level tech who couldn't do it either but opened a ticket for Verizon to update their database with my number. I was told it might take up to 48 hours and then rep did follow up a couple of hours later to let me know it was still being worked on.
I checked this morning a couple of times but was still unable to switch devices. I tried tonight and finally was able to swap devices. So if you run into this problem try to get to past the customer rep as soon as you can but you may have tonho through the motions. I spent over an hour and a half yesterday on the phone.
I checked this morning a couple of times but was still unable to switch devices. I tried tonight and finally was able to swap devices. So if you run into this problem try to get to past the customer rep as soon as you can but you may have tonho through the motions. I spent over an hour and a half yesterday on the phone.
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