1. naash89's Avatar
    i have a nexus 5x and recentlymy keypad stopped working while I'm on a call. I can access the keypad and press the numbers however it does not register. I've tried my apartment buzzer and my voicemail and nothing.
    Help please!
    11-26-2015 06:23 PM
  2. B. Diddy's Avatar
    Open the Phone app, tap Menu>Settings, and see if there's a DTMF Tone setting--if so, make sure it's set to Long.
    11-27-2015 02:54 AM
  3. naash89's Avatar
    no DTMF tone setting unfortunately
    11-27-2015 11:19 AM
  4. eaccentsac's Avatar
    i have a nexus 5x and recentlymy keypad stopped working while I'm on a call. I can access the keypad and press the numbers however it does not register. I've tried my apartment buzzer and my voicemail and nothing.
    Help please!
    Test in safe mode
    11-27-2015 12:57 PM
  5. Clocks's Avatar
    If you're on verizon and using volte this is a known issue. Happens all the time with me on 4 different volte phones. Only definite fix is to turn off volte (and lose simultaneous voice+data) or use hangouts dialer and do the call using data.
    11-27-2015 02:33 PM
  6. naash89's Avatar
    i am using Telus
    11-27-2015 02:34 PM
  7. naash89's Avatar
    Thank you! worked in safe mode, restarted normally again and it works now.
    B. Diddy likes this.
    11-27-2015 02:40 PM

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