1. Crocsxg's Avatar
    Hello,

    Yesterday I was using Spotify, and my phone freezed and turned off.
    Since then, it never turned on correctly.

    I keep playing with the power button and the volume down one, and sometimes I manage to enter the fast boot. But then, wathever option I choose (safe mode, recoveru or start) it turn of again and do nothing...

    So I guess my phone is dead, I checked on the internet, there is so many phone with this issue, but... do any one actually resolved the issue?

    Thanks
    09-16-2017 05:39 AM
  2. N4Newbie's Avatar
    In or out of warranty, try for a free replacement:

    https://forums.androidcentral.com/ne...ml#post5922116
    09-16-2017 06:25 AM
  3. Crocsxg's Avatar
    Thanks I will try to ask,

    Google chat session is trough google hangout?

    Cause https://support.google.com/chat seems shut down
    09-17-2017 12:24 AM
  4. N4Newbie's Avatar
    Thanks I will try to ask,

    Google chat session is trough google hangout?

    Cause https://support.google.com/chat seems shut down
    Hmm... I guess it has been shut down. Weird.

    If you don't want to do it on your phone (I wouldn't, personally), go to https://hangouts.google.com on your PC.

    Another Nexus 5x that don't turn on-capture.jpg
    09-17-2017 05:08 AM
  5. N4Newbie's Avatar
    Or, try this https://support.google.com/pixelphon...4203#contact=1 and click "Contact Us" at the top-right corner.
    09-17-2017 05:14 AM
  6. anon(123856)'s Avatar
    Don't bother contacting Google if you didn't buy it from them. I purchased mine through Amazon and Google wouldn't do anything for me. I ended up contacting LG directly and they repaired the phone for no charge.
    09-17-2017 07:36 PM

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