1. gquiring's Avatar
    I have the Spigen case and I noticed the edge today was sticking out of the case. I thought the phone popped out of the case at first. It turns out my screen is coming off. I never broke this phone or replaced the battery. It's stock all the way. Now what do I do?
    6P screen is lifting off!-peeling6p.jpg
    08-16-2017 01:39 PM
  2. gquiring's Avatar
    I just noticed it takes a tremendous amount of pressure to push the screen back on, I wonder if the battery is puffing? It's the lower right edge.
    08-16-2017 01:41 PM
  3. amyf27's Avatar
    How long have you had the 6P? That's a really bad quality issue there and may be dangerous if the battery is swelling
    08-16-2017 02:30 PM
  4. gquiring's Avatar
    I got when it first came out, Nov 2015.
    08-16-2017 02:41 PM
  5. RHChan84's Avatar
    Do you have the protection plan on it? It not, there's nothing you can do since it's past the 1 year warranty.
    08-16-2017 03:31 PM
  6. gquiring's Avatar
    Do you have the protection plan on it? It not, there's nothing you can do since it's past the 1 year warranty.
    I heard Google would probably replace it for free since I got from them even this far out of warranty. But the results are less than stellar, most of the refurbs are busted phones that they are not testing thoroughly.
    08-16-2017 03:39 PM
  7. amyf27's Avatar
    I heard Google would probably replace it for free since I got from them even this far out of warranty. But the results are less than stellar, most of the refurbs are busted phones that they are not testing thoroughly.
    Wow that doesn't sound promising.
    08-16-2017 05:47 PM
  8. gquiring's Avatar
    Round one did not go well with Google support. They wanted to know what software I recently installed that could cause the problem. I just hate these overseas idiots.
    tonyr6 likes this.
    08-16-2017 05:59 PM
  9. amyf27's Avatar
    Round one did not go well with Google support. They wanted to know what software I recently installed that could cause the problem. I just hate these overseas idiots.
    Yea.....the software caused the screen to physically lift off of the body
    tonyr6 likes this.
    08-16-2017 06:03 PM
  10. gquiring's Avatar
    Google was a waste of time. I won't be buying a phone from them again. Support is useless. I followed a few how to take this apart videos and the battery is puffed. This is one PITA phone to disassemble. I am going to assume the battery pushed the screen out. I read somewhere Google recently sent out an update that checks for legit batteries and the phone won't operate with a non-approved battery. Not sure where I can be sure one is legit?

    6P screen is lifting off!-p1040950.jpg
    tonyr6 likes this.
    08-16-2017 08:53 PM
  11. RHChan84's Avatar
    Ouch. That sucks. Yea. Support from google is terrible. Try contacting Hussein direct. They might be able to help you out with a new battery.
    tonyr6 likes this.
    08-16-2017 11:14 PM
  12. gquiring's Avatar
    I ordered a battery on eBay, reading around going direct to H was not an option either, they don't sell parts. I'm going to buy an S8 if this does not work. Last Nexus or Google branded device I will ever buy, Google does not understand how to support hardware. I can find a bunch of articles on this screen lifting and Google says it's never happened before.
    08-17-2017 10:37 AM
  13. gquiring's Avatar
    08-17-2017 10:39 AM
  14. GSDer's Avatar
    The LG V20 is a pretty nice device if you don't have to have the latest and greatest. That's what I just bought (refurbished) as a backup for my 6P.
    08-17-2017 05:00 PM
  15. gquiring's Avatar
    Was reading up on how bad H support is. Google passes the buck to Huaweis for every issue so Google has no accountability. That is BS, since Google contracted H to build the 6P they could have insisted how servicing refurbs should be handled. How H can send out refurbed phones with baked batteries and damaged/scratched surfaces is **** poor service.

    This is how bad they can be:

    https://www.linkedin.com/pulse/makin...rg?published=t
    08-17-2017 05:20 PM
  16. gquiring's Avatar
    The LG V20 is a pretty nice device if you don't have to have the latest and greatest. That's what I just bought (refurbished) as a backup for my 6P.
    I had no idea that LG made phones with removable batteries. I wish Samsung would go that direction.
    08-19-2017 11:17 PM
  17. maverick7526's Avatar
    I hear you. I have the battery issue where it randomly powers off somewhere between 0-30% I contacted them to get a replacement phone and they kept saying if I Factory reset it will solve the issue. it's a well known and acknowledged issue by Google/Huawei that they used sub par batteries, and they should not have degraded this fast over 2 years. Their support at times is very frustrating.
    08-20-2017 07:58 PM
  18. gquiring's Avatar
    My 6P is working again. I made a video.

    08-21-2017 04:46 PM

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