1. kixfan's Avatar
    I have started having an issue with the Pokemon Go app. I will start up the app, and will get a blank light blue screen with the pokeball at the bottom and GPS indicator in the upper left. I then close the app, remove it from the multi-task menu and restart it. I then get a view of the ground with my character standing there and the pokeball and GPS but nothing else. No map or roads or anything. The character won't move and the game doesn't work. I have tried clearing the game cache, clearing the game data, and deleting and reinstalling the app. Sometimes it works but most of the time it doesn't. All I can do is keep trying to reload the game until it finally works. My phone is an LG V10 on AT&T. I have previously had no problems and haven't changed anything. Anyone have any ideas on the cause and/or solution?
    12-27-2016 09:09 AM
  2. DaHui623's Avatar
    No ideas on why it's happening or how to fix it but I do get the blank blue screen from time to time. But a close and restart always fixes it for me. No lingering issues. I'm also on AT&T (Samsung GS6).
    12-27-2016 11:08 AM
  3. kixfan's Avatar
    I wonder if a setting in my phone is messing with it or something. I can't think of anything I have changed recently though.
    12-27-2016 02:27 PM
  4. darthhen's Avatar
    I have the same issue too some times. I have to clear cache and data to fix it. Annoying!!
    12-30-2016 10:30 AM
  5. John dnc's Avatar
    same here dude its been 3 days
    01-03-2017 06:27 AM
  6. John dnc's Avatar
    same problem from 3 days full black screen
    01-03-2017 06:32 AM
  7. kixfan's Avatar
    At least I know it's not only me now. Frustrating bug.
    01-03-2017 11:36 AM
  8. darthhen's Avatar
    for some reason, the game runs fine for me now. I haven't uninstalled anything either. It just works now....
    01-05-2017 02:51 AM
  9. kixfan's Avatar
    for some reason, the game runs fine for me now. I haven't uninstalled anything either. It just works now....
    Mine started working better too then today started acting up again. Wish I could figure out the cause. Hoping the next app update will fix it.
    01-05-2017 09:31 AM
  10. DaHui623's Avatar
    Mine started working better too then today started acting up again. Wish I could figure out the cause. Hoping the next app update will fix it.
    My guess is the connection to Niantic servers is somehow timing out after it authenticates the user account but before it can load any game data.
    01-05-2017 03:20 PM

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