12-01-2016 04:14 PM
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  1. Ryan Krezdorn's Avatar
    To start off I love the watch...

    but it does not fit my wrist it is very tight cutting off my circulation. I am not the biggest guy in the world so i think many others will have this same problem. i have talked to Samsung about this issue and they said that they had many complaints about this but that they will not make a product to increase the band size like a band extender. Samsung said it is up to the cellphone provider to make these accessories. Best buy will not take the watch back because it is fully functional and they blame it on Samsung for not providing a band size in there specs. So now i am stuck with a watch that i cant wear and cant return I hope a 3rd party comes out with a extender soon.

    Any suggestions???
    10-10-2013 06:39 PM
  2. DAS's Avatar
    Are you a Best Buy reward club member?

    Reward club members can return items, without hassle, up to 45 days.

    If not a member then I would suggest taking the watch to another Best Buy and try to exchange it there. As long as you have the receipt any Best Buy will honor the returns.

    However, I'm surprised it doesn't fit? The adjustable strap covers a wide range of wrist sizes, but I guess they couldn't account for every possible scenario or combination of scenarios. :-(

    Posted via Android Central App
    10-10-2013 07:25 PM
  3. nikgipe's Avatar
    Having same issue here need like 1 more hole to fit properly
    10-11-2013 02:57 PM
  4. Ryan Krezdorn's Avatar
    yeah that would probably do it for me also 1 or 2 more holes
    10-11-2013 03:53 PM
  5. comestim's Avatar
    Yeah I had to send mine back to BB for a refund. I really wanted it too but it got painful to wear it was so tight. Ended up costing me 25 bucks round trip shipping.

    Posted via Android Central App
    10-11-2013 06:53 PM
  6. DAS's Avatar
    Yeah I had to send mine back to BB for a refund. I really wanted it too but it got painful to wear it was so tight. Ended up costing me 25 bucks round trip shipping.

    Posted via Android Central App
    That's ashame. I'm sure you would have liked it.

    Posted via Android Central App
    10-11-2013 06:59 PM
  7. CompMan2012's Avatar
    Damn that sucks. I'm a big guy myself, but I still have two hole remaining on my watch. I'm sure Samsung will address these issues asap. Seems like an easy fix to add some sort of expansion piece to the watch.
    10-13-2013 10:14 AM
  8. CehowardNote7's Avatar
    Are you a Best Buy reward club member?

    Reward club members can return items, without hassle, up to 45 days.

    If not a member then I would suggest taking the watch to another Best Buy and try to exchange it there. As long as you have the receipt any Best Buy will honor the returns.

    However, I'm surprised it doesn't fit? The adjustable strap covers a wide range of wrist sizes, but I guess they couldn't account for every possible scenario or combination of scenarios. :-(

    Posted via Android Central App
    If you are in your 15 day return policy window with BestBuy, they will take it back no matter what the reason. Out of that 15 day return, it has to go the manufacturer, no matter what the reason.
    10-13-2013 10:01 PM
  9. Bill Oechsner's Avatar
    I tried one on last night & it was too small & I don't have fat wrists either. Very disappointed! Someone needs to do something quickly. Very bad planning!

    Posted via Android Central App
    11-24-2013 03:25 PM
  10. ki11ak3nn's Avatar
    I tested out a demo unit at Best Buy last night. I was on the last hole for it to fit comfortably. Again I'm not a big guy like everyone else. It kinda makes me think that this watch was made for thin women. Or with them in mind.

    Sent from my Black on Black Verizon Note 3
    11-24-2013 08:12 PM
  11. UsedName's Avatar
    Samsung must have forgot about the big Americans that will be buying the GG . LOL....hahaha
    I don't think I'm big as well but truth be told I'm 6' tall and 290lb which can be big compare to the small Asians from Samsung engineers/designers.
    I have my GG to the max as well (the last hole) with some room... I like wearing my watch a little loose.
    Bob Rodgers likes this.
    11-24-2013 10:01 PM
  12. Fatasaurus's Avatar
    All watches are one size fits most. Now most designer watches will make extra links available to buy but that's not always the case. This is the first product Samsung has made. It wasn't about making a product that fit everyone. Their not watch makers. They aren't going think about all the things that come with making a watch the first time around. Be patient.

    Sent from my SM-N900T using Tapatalk
    11-25-2013 08:28 AM
  13. runamuck0870's Avatar
    You guys must have issues with all watches. The GG follows industry standards for sizing. Compared to a Seiko, Citizen, Invicta, Raymond Weil and Tag Hauer I own, it's max size is identical to all others.
    Bob Rodgers likes this.
    11-27-2013 11:19 AM
  14. UsedName's Avatar
    You guys must have issues with all watches. The GG follows industry standards for sizing. Compared to a Seiko, Citizen, Invicta, Raymond Weil and Tag Hauer I own, it's max size is identical to all others.
    That's kind of funny you mention those company because all of those have links to add or take away on the band....not like the GG so don't compare to them.
    I have G-Shock, Citizen, Invicta and Seiko watches and all of them have a larger band on them then the Gear....sorry, not buying what your selling.
    ki11ak3nn and Bob Rodgers like this.
    11-27-2013 09:20 PM
  15. margee65's Avatar
    To start off I love the watch...

    but it does not fit my wrist it is very tight cutting off my circulation. I am not the biggest guy in the world so i think many others will have this same problem. i have talked to Samsung about this issue and they said that they had many complaints about this but that they will not make a product to increase the band size like a band extender. Samsung said it is up to the cellphone provider to make these accessories. Best buy will not take the watch back because it is fully functional and they blame it on Samsung for not providing a band size in there specs. So now i am stuck with a watch that i cant wear and cant return I hope a 3rd party comes out with a extender soon.

    Any suggestions???
    12-01-2013 08:46 PM
  16. margee65's Avatar
    I had the same problem with the watch I bought my hubby. Here's how I fixed the problem. First off I bought him the black color watch...so this worked perfectly. If you use the "male" end of a snap back ball cap...cut it off the hat. You need to snip off two of the nubs on one end and use an awl to punch a hole in that end. This fits over the metal part on the clasp ( where the original hole in the band would go. Then you push the nubs into the end of the watch band this making it longer. What's really cool is it's the exact width of the band.
    johnmltb33 likes this.
    12-01-2013 08:51 PM
  17. imtravis's Avatar
    I had the same problem with the watch I bought my hubby. Here's how I fixed the problem. First off I bought him the black color watch...so this worked perfectly. If you use the "male" end of a snap back ball cap...cut it off the hat. You need to snip off two of the nubs on one end and use an awl to punch a hole in that end. This fits over the metal part on the clasp ( where the original hole in the band would go. Then you push the nubs into the end of the watch band this making it longer. What's really cool is it's the exact width of the band.
    Can you share some pics.. This would be awesome!


    Sent from my iPad using Tapatalk HD
    12-01-2013 09:43 PM
  18. margee65's Avatar
    How the heck do you attach pics here?
    12-03-2013 02:59 AM
  19. joeyvaz's Avatar
    I had the same problem with the watch I bought my hubby. Here's how I fixed the problem. First off I bought him the black color watch...so this worked perfectly. If you use the "male" end of a snap back ball cap...cut it off the hat. You need to snip off two of the nubs on one end and use an awl to punch a hole in that end. This fits over the metal part on the clasp ( where the original hole in the band would go. Then you push the nubs into the end of the watch band this making it longer. What's really cool is it's the exact width of the band.
    PLEASE add pics if possible. I just got the gear and note 3 today. Watch band is one hole too small. If you cannot add pics, please email them to me at hometheaterjoe@gmail.com

    Thanks!!! I really want to keep this watch.
    12-03-2013 09:22 PM
  20. ki11ak3nn's Avatar
    Note that I'm thinking about it I think the GG band was made for women. There's a woman in the commercial and most of the complaints about the band being too small is coming from men. There should have just been 2 versions of the watch. One for men and one for women.

    Sent from my Black on Black Verizon Note 3
    Bob Rodgers likes this.
    12-04-2013 01:25 AM
  21. runamuck0870's Avatar
    Somewhat possible given that the Note 3 and S4 were primarily aimed towards female consumers
    12-04-2013 08:14 AM
  22. joeyvaz's Avatar
    I reread Margee's post and think I will try this method. Wore the watch to work today, and it was a hit at the office. But it started hurting after an hour or so. It's on my desk as type this. I'm going to try and find a cheap ball cap at lunch time to try Margee's idea. After reading it twice, I think I got it, lol. Should work. Hope it does because I really like the watch. Took off my Omega Seamaster to wear this today. Go figure....
    margee65 likes this.
    12-04-2013 11:01 AM
  23. margee65's Avatar
    Trying to add a photo of my invention. :-)
    You can flip the rounded end to be the outside end of the band I guess...so it's a different look..just reverse where you put the "hole"
    HELP!!!! Galaxy Gear Watch Band To Small-bandextender.jpg
    12-04-2013 01:11 PM
  24. margee65's Avatar
    I posted picks and instructions below. :-)
    I bought the ball cap I used at Walmart. If you have a 99 store or Dollar tree you might find one cheaper.
    joeyvaz and Anthony Gatlin like this.
    12-04-2013 02:18 PM
  25. joeyvaz's Avatar
    Thanks again Margee, I hope this works for me. Trying it tonight...
    12-04-2013 03:13 PM
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