1. Homeuser's Avatar
    After the latest software update in September-October, The Auto Restart feature stopped working on both my wife's phone and mine. I have cleared the cache in the boot rom on both phones, and it still don't work. Aside from wiping the phones and re-installing,

    I have also turned off the Auto Restart. Turned off phone and cleared cache. Turned back on Auto Restart and turned off phone cleared cache again.

    One other note: it seems like the phones try to restart, but something is preventing it from doing so. The screen turns on at the time it's usually turns off.. Ex: set to restart at 4:00am. Tried at 4:40am. This was the usual time it did it before update.

    What else can I do?
    10-09-2020 02:22 PM
  2. bbgpsuser's Avatar
    Have you tried booting your phone in safe mode just prior to the restart? If it restarts normally while in safe mode, a 3rd party app which you have installed is preventing it from rebooting.
    10-09-2020 03:34 PM
  3. Homeuser's Avatar
    Thanks! I didn't want to do that b/c it changes my Home page and everything else. But I guess I need to. I'll do it on my wife's tonight... Lol
    10-09-2020 05:54 PM
  4. Homeuser's Avatar
    Well. That didn't go well! I tried in safe mode, still don't work. Took me 2 hours to get my home screen to with again after that. It defaulted back to original Home Launcher. I use Nova Launcher it wouldn't even open that. But finally got that fixed. I might just back up everything and try a factory reset. Didn't want to do this, but I think it's only way. It used to work flawlessly but again, after recent update we got, it stopped writing all together.
    10-10-2020 11:17 AM
  5. B. Diddy's Avatar
    Any power-saving modes turned on, or 3rd party "phone cleaner" or "RAM booster" apps installed?

    Nova is a 3rd party app, so as you discovered, it won't work in Safe Mode.
    10-10-2020 12:40 PM
  6. Homeuser's Avatar
    Sorry, my bad. What I meant to say was that I went into safe mode tried it overnight and it never worked then I went back to normal mode and couldn't get Nova Launcher to work at all. I finally did get Nova back. I did not have any phone cleaner or RAM Booster apps installed. I have since, factory reset my phone and will try the auto restart tonight.
    B. Diddy likes this.
    10-11-2020 11:58 AM
  7. Homeuser's Avatar
    So, I factory Reset my phone. Tried the Auto Restart feature and it still didn't work. It looked like it did, I had to put in my PIN when I woke up and it even said, "Enter Password after a restart" HOWEVER, If I go and look at the "up time" in settings, it showed 14 hours and 31 minutes. Also, it didn't do the "Restarting" across the screen that I usually get when I restart. I don't really mind it not working for me, as I have to turn my phone off at work on a daily basis. My wife is the one that uses this feature (Probably the only one too!).

    We have AT&T.

    Here is my Software Information:

    One UI version
    2.5

    Android version
    10

    Baseband version
    N97SUSQU4DTH7

    Kernel version
    4.14.117-19541081
    #2 Fri Aug 28 1 4ÿ04 :44 KST 2020

    Build number
    QPI A.190711.020.N975USQU4DTH7

    Security Enhancements for Android status
    Enforcing
    SEPF SM-N975U IO 0020
    Fri Aug 28 1 4ÿ03 :36 2020

    Knox version
    Knox 3.6
    Knox API level 32
    TIMA 4.1.0
    DuaIDAR 1.2.0

    Service provider SW ver.

    SAOMC_SM-N975U OYN_ATT_QQ 0019
    RF8M73F7YBE
    An/ATT/An

    Security software version

    MDF v3.1 Release 5
    WLAN vl .O Release 2
    VPN PP-MOD v2.1 Release 3.0.1
    ASKS v3.1 Release 20200806
    ADP v3.0 Release 20191001
    FIPS BoringSSL vl.4
    FIPS SKC v2.0
    FIPS SCrypto v2.4
    SMR Sep-2020 Release I

    Android security patch level
    September 1, 2020
    10-12-2020 07:28 AM
  8. B. Diddy's Avatar
    I wonder if it's worth reinstalling the firmware. @mustang7757, any ideas?
    mustang7757 likes this.
    10-12-2020 11:52 AM
  9. mustang7757's Avatar
    I wonder if it's worth reinstalling the firmware. @mustang7757, any ideas?
    Definitely worth a shot , or wait until the next update see if it works again.
    B. Diddy and Laura Knotek like this.
    10-12-2020 11:55 AM
  10. KnowYourDevice's Avatar
    have done the 'Auto Restart' settings in my Samsung Galaxy Note 10 plus phone for every Tuesday and Friday at 3 am. It was working as desired earlier but since a few days, it doesn't get Auto Restart on the days set though the settings are done correctly.

    Kindly help me with the solution.
    10-13-2020 01:10 AM
  11. mustang7757's Avatar
    have done the 'Auto Restart' settings in my Samsung Galaxy Note 10 plus phone for every Tuesday and Friday at 3 am. It was working as desired earlier but since a few days, it doesn't get Auto Restart on the days set though the settings are done correctly.

    Kindly help me with the solution.
    Hi, welcome to AC!
    I merged your question here in a ongoing topic with your same issue.
    Laura Knotek likes this.
    10-13-2020 01:18 AM
  12. VidJunky's Avatar
    I don't think it's working on my S20+ and I'm pretty sure it wasn't working on my S10+ before I switched. Device care used to hit me up about every 7 days or so and tell me that my device needed to be restarted so I set up the Auto Restart. Things were going along well until I began to notice that I wasn't having to use my pattern to unlock the device, a sure sign that it had restarted. On my S20+ however I seem to have to use the pattern quite a lot, more than my scheduled restarts, so I really can't tell if it is doing it or not. In another thread the same issue and questions arose, so now seeing it affecting so many Samsung devices makes me feel like it may be broken or they've disabled it. Either way I'm going to turn off Auto Restart and wait to see if Device Care kicks in and tells me to manually restart the device...
    10-13-2020 02:53 AM
  13. Bodestone's Avatar
    Looks like mine's worknig again after the configuration update.
    11-01-2020 09:53 AM

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