12-06-2020 01:05 PM
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  1. Toshiv Goyal's Avatar
    Hi, I have just bought a new Samsung note 10 plus device, 5 days back.

    I'm getting a battery life of 13 -14 hours (i.e. charging at 8am to 100% and battery dropping to 15% by 9pm ) with around 4 hrs of SOT. This is with moderate to heavy usage. Bluetooth occasionally on, location occasionally on, AoD switched to tap to display. Screen resolution switched to FHD+ .

    Please tell me if it's normal?
    Attached Thumbnails New Samsung note 10 plus battery drain. Plz help!  Plz-screenshot_20201205-092525_device-care.jpg   New Samsung note 10 plus battery drain. Plz help!  Plz-screenshot_20201205-092444_device-care.jpg  
    12-04-2020 10:57 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Your cell signal seems relatively poor. This can drain battery, even if you have wi-fi on. As a test, try turning on Airplane Mode, then turning wi-fi back on, and use the phone for the better part of the day on wi-fi only. (I think you can still use wi-fi calling with cell radio turned off.) Does the battery drain persist?
    12-04-2020 11:09 PM
  3. mustang7757's Avatar
    Hi, welcome to AC!

    This a dual sim phone ?
    12-04-2020 11:29 PM
  4. Toshiv Goyal's Avatar
    Hi thank you so much. Will just try it out, though I'm not sure whether with airplane mode , WiFi calling will work because it needs VoLTE , I guess. Thank you so much for help.
    12-04-2020 11:33 PM
  5. Toshiv Goyal's Avatar
    Hello thank you! Yes it's a dual sim
    12-04-2020 11:33 PM
  6. Toshiv Goyal's Avatar
    Welcome to Android Central! Your cell signal seems relatively poor. This can drain battery, even if you have wi-fi on. As a test, try turning on Airplane Mode, then turning wi-fi back on, and use the phone for the better part of the day on wi-fi only. (I think you can still use wi-fi calling with cell radio turned off.) Does the battery drain persist?
    Hi thank you so much. Will just try it out, though I'm not sure whether with airplane mode , WiFi calling will work because it needs VoLTE , I guess. Thank you so much for help
    12-04-2020 11:33 PM
  7. Toshiv Goyal's Avatar
    Hi, welcome to AC!

    This a dual sim phone ?
    Hello thank you! Yes it's a dual sim
    mustang7757 likes this.
    12-04-2020 11:36 PM
  8. mustang7757's Avatar
    Hello thank you! Yes it's a dual sim
    You could try for a day or two one sim card see how it is , but the international version chips on this phone have poor battery life
    12-04-2020 11:44 PM
  9. Toshiv Goyal's Avatar
    You could try for a day or two one sim card see how it is , but the international version chips on this phone have poor battery life
    Ok, will try that out. Thank you!
    But this kind of battery life , which i am getting is not normal, right?
    mustang7757 likes this.
    12-04-2020 11:46 PM
  10. mustang7757's Avatar
    Ok, will try that out. Thank you!
    But this kind of battery life , which i am getting is not normal, right?
    Can be better , also it will need about 7 to 15 days learn your usage pattern to adjust
    12-04-2020 11:48 PM
  11. Toshiv Goyal's Avatar
    Can be better , also it will need about 7 to 15 days learn your usage pattern to adjust
    Ok ok, got it. But i will try switching it to one sim or may be put my sims in another phone and use this one with wifi only to see the battery since the drain could be because of the phone signal being poor
    12-04-2020 11:59 PM
  12. mustang7757's Avatar
    Ok ok, got it. But i will try switching it to one sim or may be put my sims in another phone and use this one with wifi only to see the battery since the drain could be because of the phone signal being poor
    You could try that, are the Sims from different carriers?
    12-05-2020 12:04 AM
  13. Toshiv Goyal's Avatar
    You could try that, are the Sims from different carriers?
    Yes they are from different carriers
    12-05-2020 12:11 AM
  14. mustang7757's Avatar
    Yes they are from different carriers
    Ok so try one at a time in the phone determine
    12-05-2020 12:15 AM
  15. Toshiv Goyal's Avatar
    Ok so try one at a time in the phone determine
    Also attaching a screenshot of Gsam battery app , if that helps determining why is the drain thereNew Samsung note 10 plus battery drain. Plz help!  Plz-screenshot_20201205-104352_gsam-battery-monitor.jpg
    12-05-2020 12:18 AM
  16. mustang7757's Avatar
    From that stat doesn't look too bad
    12-05-2020 12:21 AM
  17. Toshiv Goyal's Avatar
    From that stat doesn't look too bad
    It only used 27% in 10 hours because for 8 hours the phone was idle since it was night time.
    12-05-2020 12:27 AM
  18. mustang7757's Avatar
    It only used 27% in 10 hours because for 8 hours the phone was idle since it was night time.
    Ahhh...ok try what we discussed and see if any improvements
    12-05-2020 12:30 AM
  19. Toshiv Goyal's Avatar
    Ahhh...ok try what we discussed and see if any improvements
    Sure will do that and update. Thank you so much for the help!
    Also, I still have an option to get the handset replaced, do you think I should avail of it?
    mustang7757 likes this.
    12-05-2020 12:39 AM
  20. mustang7757's Avatar
    Sure will do that and update. Thank you so much for the help!
    Also, I still have an option to get the handset replaced, do you think I should avail of it?
    Not yet , we do some test and see what comes about it .
    12-05-2020 12:48 AM
  21. Toshiv Goyal's Avatar
    Not yet , we do some test and see what comes about it .
    Cool, thank you!
    mustang7757 likes this.
    12-05-2020 01:12 AM
  22. mustang7757's Avatar
    Cool, thank you!
    Your welcome!
    12-05-2020 02:02 AM
  23. B. Diddy's Avatar
    Also attaching a screenshot of Gsam battery app , if that helps determining why is the drain thereClick image for larger version. 

Name:	Screenshot_20201205-104352_GSam Battery Monitor.jpg 
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    In general, it's more helpful to see the battery stats after the battery has gone from 100% down to about 20%, to get a better idea of what's using battery over a longer stretch of time. We still haven't ruled out poor cell signal as a cause.
    12-05-2020 02:38 AM
  24. Toshiv Goyal's Avatar
    In general, it's more helpful to see the battery stats after the battery has gone from 100% down to about 20%, to get a better idea of what's using battery over a longer stretch of time. We still haven't ruled out poor cell signal as a cause.
    Ok got it. Like you suggested , I'm using the phone only on WiFi and put the sims in another phone. Will update the screenshot at 20% of Gsam like you have suggested.

    Thank you for your help.
    B. Diddy likes this.
    12-05-2020 02:44 AM
  25. Kizzy Catwoman's Avatar
    Hi there. Your usage is similar to my international S10+ with dual sim. These exynos chips are not very good for battery life and I think you are having the same issue as me. It may get better as your usage is learned by the phone but my settings are the same as your and your battery life is similar. The US versions are so much better on battery life.
    B. Diddy likes this.
    12-05-2020 02:47 AM
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