09-13-2019 09:16 PM
44 12
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  1. rabernet's Avatar
    I'm wondering if anyone else has experienced this with their Note 10+?

    Since yesterday, when I turn my screen off, it will start to randomly open the lock screen, looking for my face, then shut back down, and in a few minutes do the same thing.

    This morning, while it was on my wireless charger, it woke me up doing this behavior. I pulled it off the charger, thinking it was related, it kept doing it. Turned it face down on the end table, and it continued to do it.

    I've restarted the phone and that didn't help. Turned off AOD, and that seems to help, as in it does it less frequently. But once it starts, it continues to loop over and over.

    This started yesterday. I did not install any new apps or change any settings yesterday.
    09-12-2019 05:55 AM
  2. pool_shark's Avatar
    Is there an app or website in the background trying to log you in with face recognition?
    rabernet likes this.
    09-12-2019 05:59 AM
  3. rabernet's Avatar
    Is there an app or website in the background trying to log you in with face recognition?
    Not that I'm aware of. I haven't set up any apps or websites to log me in with face recognition. Is there a way to tell?
    09-12-2019 06:03 AM
  4. Vizi's Avatar
    Try installing Good Catch from the Good Lock assortment in the Galaxy Store. It'll tell you what is happening at the time the phone does that action.
    I'm wondering if anyone else has experienced this with their Note 10+?

    Since yesterday, when I turn my screen off, it will start to randomly open the lock screen, looking for my face, then shut back down, and in a few minutes do the same thing.

    This morning, while it was on my wireless charger, it woke me up doing this behavior. I pulled it off the charger, thinking it was related, it kept doing it. Turned it face down on the end table, and it continued to do it.

    I've restarted the phone and that didn't help. Turned off AOD, and that seems to help, as in it does it less frequently. But once it starts, it continues to loop over and over.

    This started yesterday. I did not install any new apps or change any settings yesterday.
    rabernet and burrzoo like this.
    09-12-2019 06:14 AM
  5. toenail_flicker's Avatar
    Good Catch
    Nice Catch
    rabernet and Vizi like this.
    09-12-2019 06:20 AM
  6. pool_shark's Avatar
    Not that I'm aware of. I haven't set up any apps or websites to log me in with face recognition. Is there a way to tell?
    I don't use face recognition so I don't know if you have to specifically set websites and apps to use it over fingerprint, but you can go to biometrics and security - samsung pass to look for access you have setup for authentication.
    rabernet and toenail_flicker like this.
    09-12-2019 06:23 AM
  7. rabernet's Avatar
    I have Good Lock, but do not see Good Catch or Nice Catch. I see Nice Shot.

    As an aside - this is getting so bad that my phone is constantly turning on, not staying off - and I may run by Verizon Corporate Store when they open (at 11 - who opens at 11 on a week day???) LOL

    I've turned off Face recognition, I've turned off Safe Spaces in Smart Lock.
    09-12-2019 06:25 AM
  8. toenail_flicker's Avatar
    I have Good Lock, but do not see Good Catch or Nice Catch. I see Nice Shot.

    As an aside - this is getting so bad that my phone is constantly turning on, not staying off - and I may run by Verizon Corporate Store when they open (at 11 - who opens at 11 on a week day???) LOL

    I've turned off Face recognition, I've turned off Safe Spaces in Smart Lock.

    go to the bottom of the good lock install page in the store. there you will see a listing of other apps by Samsung. more from this seller, see all. it'll be in the lineup.
    rabernet likes this.
    09-12-2019 06:27 AM
  9. rabernet's Avatar
    So - it's my Spen that's waking up the screen. I've just pulled it out and put it back in - now we wait.........
    toenail_flicker likes this.
    09-12-2019 06:35 AM
  10. rabernet's Avatar
    Pen was seated properly, shows 100% charge when I pull it out. I wonder if I have a bad Spen. New Worrying Behavior-screenshot_20190912-074322_nice-20catch.jpeg
    09-12-2019 06:44 AM
  11. toenail_flicker's Avatar
    Pen was seated properly, shows 100% charge when I pull it out. I wonder if I have a bad Spen.

    cheap enough to test. a new one can be had for very little
    rabernet likes this.
    09-12-2019 07:06 AM
  12. toenail_flicker's Avatar
    maybe check your pen settings too
    rabernet likes this.
    09-12-2019 07:08 AM
  13. rabernet's Avatar
    I'm hoping I don't have to buy another. I've only had the phone 8 days. And the behavior is getting worse. I looked at spen settings and there's nothing obvious and I haven't changed any settings on the spen since I got the phone. New Worrying Behavior-screenshot_20190912-082901_nice-20catch.jpeg
    09-12-2019 07:31 AM
  14. msm0511's Avatar
    I'm hoping I don't have to buy another. I've only had the phone 8 days. And the behavior is getting worse. I looked at spen settings and there's nothing obvious and I haven't changed any settings on the spen since I got the phone. Click image for larger version. 

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    I would say contact Samsung to see if they'll send you another one, but they'll probably want you to send the entire phone back to them.
    toenail_flicker and rabernet like this.
    09-12-2019 07:39 AM
  15. rabernet's Avatar
    I would say contact Samsung to see if they'll send you another one, but they'll probably want you to send the entire phone back to them.
    I didn't buy it from Samsung, I pre-ordered through Verizon - so I plan to walk into their store and hope they'll exchange it there. It's killing my battery and driving me nuts. Even worse now. Will post the current screen shot in a moment.
    09-12-2019 07:55 AM
  16. rabernet's Avatar
    Even worse now. New Worrying Behavior-screenshot_20190912-085514_nice-20catch.jpeg
    09-12-2019 07:56 AM
  17. msm0511's Avatar
    I didn't buy it from Samsung, I pre-ordered through Verizon - so I plan to walk into their store and hope they'll exchange it there. It's killing my battery and driving me nuts. Even worse now. Will post the current screen shot in a moment.
    Oh, in that case, Verizon will probably just replace it
    rabernet likes this.
    09-12-2019 08:11 AM
  18. rabernet's Avatar
    Oh, in that case, Verizon will probably just replace it
    That's my hope! If they have it in stock. I certainly have the logs now to show it's a problem. LOL
    09-12-2019 08:13 AM
  19. msm0511's Avatar
    That's my hope! If they have it in stock. I certainly have the logs now to show it's a problem. LOL
    I meant the whole phone, not just the SPen. I doubt they keep those in stock. But they should have plenty of stock of the phones.
    09-12-2019 08:15 AM
  20. rabernet's Avatar
    I meant the whole phone, not just the SPen. I doubt they keep those in stock. But they should have plenty of stock of the phones.
    I meant the phone too. Just since the pre-order we had to wait for stock, I wasn't sure how stores were affected.
    msm0511 likes this.
    09-12-2019 08:29 AM
  21. Katrina White1's Avatar
    Have u tried resetting the Spen? When I first got mine, it wasn't performing the remote functions, so I reset it. Works as intended ever since.
    msm0511 likes this.
    09-12-2019 08:55 AM
  22. rabernet's Avatar
    Have u tried resetting the Spen? When I first got mine, it wasn't performing the remote functions, so I reset it. Works as intended ever since.
    How do you re-set it?
    spartanguy83 likes this.
    09-12-2019 09:24 AM
  23. jhimmel's Avatar
    Settings/Advanced Features/S Pen/Air actions/3 dots top right/Reset S Pen
    How do you re-set it?
    rabernet likes this.
    09-12-2019 09:39 AM
  24. rabernet's Avatar
    Settings/Advanced Features/S Pen/Air actions/3 dots top right/Reset S Pen
    Thanks - sadly - that didn't fix it. They don't have Aura Glow at the store, so they are shipping me a new phone. Until then, I have a strobe light for a phone. Sigh......

    It's shipping overnight, they just can't say if it's shipping TODAY.
    09-12-2019 11:09 AM
  25. Vizi's Avatar
    Thanks - sadly - that didn't fix it. They don't have Aura Glow at the store, so they are shipping me a new phone. Until then, I have a strobe light for a phone. Sigh......

    It's shipping overnight, they just can't say if it's shipping TODAY.
    Will it stop if you take the pen out and leave it out? Until you get your new phone, that might help with the problem.
    rabernet likes this.
    09-12-2019 11:18 AM
44 12

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