For me, I had no issues with the in house screen protector. After the length of time and use it started to lift and I bought a about 5 from Amazon and Ebay. All were useless. Then went on a trip to London and called in Samsung shop. Had a brilliant screen protector fitted by the instore fitters by the name of mobile outfitters, moutfitters.co.uk . Brilliant. No problems with fingerprint access and highly satisfied. Made my day.