10-11-2020 04:44 PM
28 12
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  1. Umbrokhan's Avatar
    Before samsung web browser keep freezing.
    Stop working. Then I started to use Google chrome but that also starts to freeze stop responding.

    Samsung web browser does it most often.
    Google chrome does it less.
    What's the problem? Is samsung flagship using do much resources that it can't handle web pages. Or is it 120Hz display making the web page freeze?
    09-19-2020 11:48 PM
  2. o4liberty's Avatar
    Doesn't sound right both browsers are freezing have you checked your internet connection and make sure it's not that? I have no issues with both of them.
    09-19-2020 11:53 PM
  3. donm527's Avatar
    Same website on each browser freezing? Have any extensions or adblockers on each? Any special settings like open in Desktop mode by default?

    No issue with my Samsung browser. Don't use Chrome.
    09-19-2020 11:56 PM
  4. B. Diddy's Avatar
    It could also be some 3rd party app you installed that's causing the problem. Does this also happen in Safe Mode? https://www.hardreset.info/devices/s...-20/safe-mode/
    Laura Knotek likes this.
    09-19-2020 11:57 PM
  5. Umbrokhan's Avatar
    I have internet connection. WiFi most of the time.
    On samsung internet web browser I have ad blocker. Keeps freezing every few minutes.
    Google chrome freezing after few weeks. Only happened once with Google Chrome since I had the phone.
    On iphone I didn't have this problem.
    09-20-2020 12:00 AM
  6. donm527's Avatar
    I would say disable any ad-blockers on Samsung Browser as well as check Galaxy Store for updates because I noticed a Samsung Browser update pushed to my phone the other day... but the fact you have freezing on two separate browsers even they are both Chromium based makes me think it's an app/service outside the browsers causing conflict... Antivirus with web protection type feature installed or any other type of app with web blocking/protection in use??

    I use Adguard fully licensed version that's side loaded so it ad blocks all browsers and even apps that may push ads but no issues. I use BitDefender for anti-virus but know it has a web blocking feature but I don't turn it on. I have SurfShark VPN that I think has setting for web protection but I don't enable it... you using a VPN?
    Laura Knotek and belodion like this.
    09-20-2020 12:09 AM
  7. B. Diddy's Avatar
    I have internet connection. WiFi most of the time.
    On samsung internet web browser I have ad blocker. Keeps freezing every few minutes.
    Google chrome freezing after few weeks. Only happened once with Google Chrome since I had the phone.
    On iphone I didn't have this problem.
    Again, did you try it in Safe Mode?
    09-20-2020 12:34 AM
  8. Bike Mi Vie's Avatar
    Happens to me frequently.!

    I wonder if we have the same app. How do I do a app dump
    09-20-2020 08:19 AM
  9. mustang7757's Avatar
    I use both browsers and haven't run into this , I agree with B. Diddy put in safe mode and see if it still acting up.
    nuangel2 likes this.
    09-20-2020 08:30 AM
  10. mr_master's Avatar
    See if it'll also freeze on another browser, preferable one that doesn't share the same browser engine as Chrome and Samsung Browser. I'd recommend Firefox.
    09-20-2020 01:03 PM
  11. Umbrokhan's Avatar
    Are you using snapdragon or Exynos version ?
    I'm using Exynos.
    Happens with both samsung and google chrome.
    ahmed hanif1 likes this.
    09-20-2020 02:25 PM
  12. DSMpowerhousegroup's Avatar
    You didn't have this problem because iPhone won't let you do anything and is restrictive. On these you can. I can almost guarantee it's something you downloaded or changed. No one has had this issue. Mine operates like butter and handles anything I throw at it.
    09-20-2020 02:43 PM
  13. mustang7757's Avatar
    We chasing our tails until OP responds back to any suggestions especially safe mode .
    09-20-2020 02:47 PM
  14. DSMpowerhousegroup's Avatar
    We chasing our tails until OP responds back to any suggestions especially safe mode .
    I think the op is looking for a reason to go back to iPhone. They should just go back if that's the case. This isn't for everyone and that's cool.
    mustang7757 likes this.
    09-20-2020 02:51 PM
  15. mustang7757's Avatar
    I think the op is looking for a reason to go back to iPhone. They should just go back if that's the case. This isn't for everyone and that's cool.
    That's their choice , I'm here try help with issue.
    nuangel2 likes this.
    09-20-2020 02:57 PM
  16. Gayle Lynn's Avatar
    Chrome, isn't it a resource hog still?

    I won't surf without AdGuard Pro. Web is @#$ mess without.

    For browser, Samsung Internet Beta #1.

    Recycle modem and router. Keep it updated.
    09-20-2020 05:58 PM
  17. B. Diddy's Avatar
    Are you using snapdragon or Exynos version ?
    I'm using Exynos.
    Happens with both samsung and google chrome.
    3rd time: Did you try Safe Mode?
    mustang7757 and BerryBubbles like this.
    09-20-2020 07:15 PM
  18. Umbrokhan's Avatar
    Not yet. Haven't tried safe mode yet.
    To the other guy I'm not making excuses to go back to iPhone.
    Even another person in this thread also has the same problem. So why don't you tell him also to get iphone only.
    If you can't help then don't reply, but no need to tell me I'm making stuff up and telling me to move to iPhone.
    I can use both platforms together if I wanted to.
    donm527 likes this.
    09-20-2020 07:29 PM
  19. B. Diddy's Avatar
    Fair enough, let's not have this discussion start spiraling into something that isn't helpful to anyone.

    So boot into Safe Mode and tell us if the problem still happens. You said it happens every few minutes using the Samsung browser. This should make it easy to figure out if the problem is due to something you installed vs some issue with the system. If it doesn't freeze in Safe Mode, then something you installed is causing the problem. The challenge then is to pinpoint the app -- that might mean uninstalling apps one by one until the freezing goes away.
    09-20-2020 07:47 PM
  20. DSMpowerhousegroup's Avatar
    Not yet. Haven't tried safe mode yet.
    To the other guy I'm not making excuses to go back to iPhone.
    Even another person in this thread also has the same problem. So why don't you tell him also to get iphone only.
    If you can't help then don't reply, but no need to tell me I'm making stuff up and telling me to move to iPhone.
    I can use both platforms together if I wanted to.
    Generally any issue you have on Android is something you changed or downloaded from an unreliable source. It's a great freedom to have and is one of the many reasons I use this platform. The con being you can cause issues if you aren't really a technical person. What is the last thing you changed or downloaded before this issue started?
    09-20-2020 07:48 PM
  21. belodion's Avatar
    Booting into Safe Mode takes one minute. It’s one of the simplest diagnostics. Try it.
    Laura Knotek likes this.
    09-20-2020 10:07 PM
  22. Bike Mi Vie's Avatar
    How do safe mode?
    09-21-2020 08:27 PM
  23. mustang7757's Avatar
    How do safe mode?
    Press the power button , when it shows on the screen long press until says safe mode then tap , to exit out just restart the device. If done properly it will say safe mode in bottom corner .
    Laura Knotek likes this.
    09-21-2020 08:29 PM
  24. Deke218's Avatar
    Seems in the September update, there's a fix for the Samsung browser. I haven't had any difficulty on my device so I didn't know it was an issue.

    See "Another September Update" thread.
    09-21-2020 08:34 PM
  25. B. Diddy's Avatar
    How do safe mode?
    See also my link in post no. 4 of this thread.
    09-21-2020 09:31 PM
28 12

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