Speaker Issue

[sweetypie31]

Is there a way I can fix my speaker issue without sending my phone in to Samsung or dealing with AT&T?

At certain moments my speakers can be on 100 % and when I play video it sounds like the volume is on 2%. I have to keep restarting the phone for the volume to correct itself.

I can't go through Samsung because I have no back up phone to send it in and me and AT&T aren't friends right now. I'd rather not have to give them any deductible money because they suck.

Does this issue even fall under the year warranty where I don't have to pay?

Any tips are appreciated.

 

[Hermes Hidayat]

so sometimes...the speaker gets very low,you reboot and its normal again?the same video/audio file?

 

[sweetypie31]

so sometimes...the speaker gets very low,you reboot and its normal again?the same video/audio file?

Yes to the first part. No to the second. I initially thought it was one particular video, but when I played a different video and some music it was the same.

 

[Hermes Hidayat]

Yes to the first part. No to the second. I initially thought it was one particular video, but when I played a different video and some music it was the same.

try using the same file...it might be the file itself.

did you drop the phone before?

 

[sweetypie31]

try using the same file...it might be the file itself.

did you drop the phone before?

It's not the file itself. No I didn't.

 

[Hermes Hidayat]

It's not the file itself. No I didn't.

Im not sure for where you are but if you just bought it you can actually exchange it. Im pretty sure its faulty hardware...

 

[sweetypie31]

I wrestled with making a claim because I didn't want to go through having to return the old phone through the mail.. I probably should have done a factory reset before calling , but either way I'd still have to redo my phone. I went ahead with the claim. Fingers crossed everything goes well.

 

[Deke218]

Try disabling Notifications during the period you are watching video.

Also Optimize the Device. May be a program in memory causing the issue.

 

[B. Diddy]

Does this happen with multiple apps, or only a certain app? Does it also happen in Safe Mode?

 

[sweetypie31]

Does this happen with multiple apps, or only a certain app? Does it also happen in Safe Mode?

I only noticed it because I was watching a video on IG and the volume was super low. Turned the volume up and it never changed. I thought maybe it was the video itself so I tried a different IG video , a video saved on my phone, and a few songs and it was the same. I restarted the phone and all was normal.

Since I watch videos or listen to music at random times during a 24 hour period it's hard to figure out exactlt when it goes out and for how long before I have to restart . I've had to restart the phone multiple days in a row for the past two weeks though.

 

[B. Diddy]

Ok, see if the problem happens with apps besides Instagram. If it's only with Instagram, then it's probably specific to that app. Try also clearing the app cache in Settings>Apps for Instagram.

 

[sweetypie31]

Ok, see if the problem happens with apps besides Instagram. If it's only with Instagram, then it's probably specific to that app. Try also clearing the app cache in Settings>Apps for Instagram.

Its not app specific. I tried Facebook, Netflix, Hulu, played a movie i have saved on my phone , and played some music. Everything was low . I had the volume up to 100. I did clear the IG cache when I first noticed the problem. Once I restart the phone it will be working like nothing is wrong.

 

[B. Diddy]

Try uninstalling updates to the Android System Webview app -- updates to this system app can occasionally cause issues with specific devices.

 

[mustang7757]

Its not app specific. I tried Facebook, Netflix, Hulu, played a movie i have saved on my phone , and played some music. Everything was low . I had the volume up to 100. I did clear the IG cache when I first noticed the problem. Once I restart the phone it will be working like nothing is wrong.

You have sound assistant app

 

[sweetypie31]

You have sound assistant app

Yes

 

[mustang7757]

Yes

Uninstall, test if everything ok

 

[sweetypie31]

Uninstall, test if everything ok

Right now it's working with sound assistance installed. My phone is possessed. Lol

 

[mustang7757]

Right now it's working with sound assistance installed. My phone is possessed. Lol

Lol..ok we wait little more

 

[sweetypie31]

Lol..ok we wait little more

I get the new one tomorrow. Should I not install sound assistance?

 

[mustang7757]

I get the new one tomorrow. Should I not install sound assistance?

I mean sure can install again, if gives issue Uninstall and test again.