11-04-2020 10:07 AM
28 12
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  1. sweetypie31's Avatar
    Is there a way I can fix my speaker issue without sending my phone in to Samsung or dealing with AT&T?

    At certain moments my speakers can be on 100 % and when I play video it sounds like the volume is on 2%. I have to keep restarting the phone for the volume to correct itself.

    I can't go through Samsung because I have no back up phone to send it in and me and AT&T aren't friends right now. I'd rather not have to give them any deductible money because they suck.

    Does this issue even fall under the year warranty where I don't have to pay?

    Any tips are appreciated.
    10-22-2020 02:54 AM
  2. Hermes Hidayat's Avatar
    so sometimes...the speaker gets very low,you reboot and its normal again?the same video/audio file?
    10-22-2020 03:20 AM
  3. sweetypie31's Avatar
    so sometimes...the speaker gets very low,you reboot and its normal again?the same video/audio file?
    Yes to the first part. No to the second. I initially thought it was one particular video, but when I played a different video and some music it was the same.
    10-22-2020 04:02 AM
  4. Hermes Hidayat's Avatar
    Yes to the first part. No to the second. I initially thought it was one particular video, but when I played a different video and some music it was the same.
    try using the same file...it might be the file itself.

    did you drop the phone before?
    10-22-2020 04:15 AM
  5. sweetypie31's Avatar
    try using the same file...it might be the file itself.

    did you drop the phone before?
    It's not the file itself. No I didn't.
    10-22-2020 04:33 AM
  6. Hermes Hidayat's Avatar
    It's not the file itself. No I didn't.
    Im not sure for where you are but if you just bought it you can actually exchange it. Im pretty sure its faulty hardware...
    10-22-2020 06:21 AM
  7. sweetypie31's Avatar
    I wrestled with making a claim because I didn't want to go through having to return the old phone through the mail.. I probably should have done a factory reset before calling , but either way I'd still have to redo my phone. I went ahead with the claim. Fingers crossed everything goes well.
    10-22-2020 08:52 AM
  8. Deke218's Avatar
    Try disabling Notifications during the period you are watching video.

    Also Optimize the Device. May be a program in memory causing the issue.
    10-22-2020 12:05 PM
  9. B. Diddy's Avatar
    Does this happen with multiple apps, or only a certain app? Does it also happen in Safe Mode?
    sweetypie31 likes this.
    10-22-2020 12:46 PM
  10. sweetypie31's Avatar
    Does this happen with multiple apps, or only a certain app? Does it also happen in Safe Mode?
    I only noticed it because I was watching a video on IG and the volume was super low. Turned the volume up and it never changed. I thought maybe it was the video itself so I tried a different IG video , a video saved on my phone, and a few songs and it was the same. I restarted the phone and all was normal.

    Since I watch videos or listen to music at random times during a 24 hour period it's hard to figure out exactlt when it goes out and for how long before I have to restart . I've had to restart the phone multiple days in a row for the past two weeks though.
    10-22-2020 04:40 PM
  11. B. Diddy's Avatar
    Ok, see if the problem happens with apps besides Instagram. If it's only with Instagram, then it's probably specific to that app. Try also clearing the app cache in Settings>Apps for Instagram.
    sweetypie31 likes this.
    10-22-2020 05:35 PM
  12. sweetypie31's Avatar
    Ok, see if the problem happens with apps besides Instagram. If it's only with Instagram, then it's probably specific to that app. Try also clearing the app cache in Settings>Apps for Instagram.
    Its not app specific. I tried Facebook, Netflix, Hulu, played a movie i have saved on my phone , and played some music. Everything was low . I had the volume up to 100. I did clear the IG cache when I first noticed the problem. Once I restart the phone it will be working like nothing is wrong.
    10-22-2020 06:05 PM
  13. B. Diddy's Avatar
    Try uninstalling updates to the Android System Webview app -- updates to this system app can occasionally cause issues with specific devices.
    sweetypie31 likes this.
    10-22-2020 07:42 PM
  14. mustang7757's Avatar
    Its not app specific. I tried Facebook, Netflix, Hulu, played a movie i have saved on my phone , and played some music. Everything was low . I had the volume up to 100. I did clear the IG cache when I first noticed the problem. Once I restart the phone it will be working like nothing is wrong.
    You have sound assistant app
    10-22-2020 09:25 PM
  15. sweetypie31's Avatar
    You have sound assistant app
    Yes
    10-22-2020 09:32 PM
  16. mustang7757's Avatar
    Yes
    Uninstall, test if everything ok
    10-22-2020 09:33 PM
  17. sweetypie31's Avatar
    Uninstall, test if everything ok
    Right now it's working with sound assistance installed. My phone is possessed. Lol
    mustang7757 likes this.
    10-22-2020 09:53 PM
  18. mustang7757's Avatar
    Right now it's working with sound assistance installed. My phone is possessed. Lol
    Lol..ok we wait little more
    10-22-2020 09:55 PM
  19. sweetypie31's Avatar
    Lol..ok we wait little more
    I get the new one tomorrow. Should I not install sound assistance?
    mustang7757 likes this.
    10-22-2020 10:06 PM
  20. mustang7757's Avatar
    I get the new one tomorrow. Should I not install sound assistance?
    I mean sure can install again, if gives issue Uninstall and test again.
    10-22-2020 10:07 PM
  21. sweetypie31's Avatar
    I mean sure can install again, if gives issue Uninstall and test again.
    Got it.
    10-22-2020 10:26 PM
  22. sweetypie31's Avatar
    I mean sure can install again, if gives issue Uninstall and test again.
    Ok so it's happening now. I've installed sound assistance and it's still doing the same thing. Idk what happened.
    10-22-2020 10:57 PM
  23. sweetypie31's Avatar
    Thanks everyone for the help. I'm getting a replacement tomorrow so I can deal with it until then. Idk what I did or installed to make it act wonky all of a sudden. *shrugs*
    10-22-2020 10:59 PM
  24. mustang7757's Avatar
    Ok so it's happening now. I've installed sound assistance and it's still doing the same thing. Idk what happened.
    You uninstalled?
    10-22-2020 11:01 PM
  25. sweetypie31's Avatar
    You uninstalled?
    Yes . I did realize I put installed.
    10-22-2020 11:05 PM
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