Speaker Issue

sweetypie31

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Is there a way I can fix my speaker issue without sending my phone in to Samsung or dealing with AT&T?

At certain moments my speakers can be on 100 % and when I play video it sounds like the volume is on 2%. I have to keep restarting the phone for the volume to correct itself.

I can't go through Samsung because I have no back up phone to send it in and me and AT&T aren't friends right now. I'd rather not have to give them any deductible money because they suck.

Does this issue even fall under the year warranty where I don't have to pay?

Any tips are appreciated.
 

sweetypie31

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I wrestled with making a claim because I didn't want to go through having to return the old phone through the mail.. I probably should have done a factory reset before calling , but either way I'd still have to redo my phone. I went ahead with the claim. Fingers crossed everything goes well.
 

Deke218

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Try disabling Notifications during the period you are watching video.

Also Optimize the Device. May be a program in memory causing the issue.
 

B. Diddy

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Does this happen with multiple apps, or only a certain app? Does it also happen in Safe Mode?
 

sweetypie31

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Does this happen with multiple apps, or only a certain app? Does it also happen in Safe Mode?
I only noticed it because I was watching a video on IG and the volume was super low. Turned the volume up and it never changed. I thought maybe it was the video itself so I tried a different IG video , a video saved on my phone, and a few songs and it was the same. I restarted the phone and all was normal.

Since I watch videos or listen to music at random times during a 24 hour period it's hard to figure out exactlt when it goes out and for how long before I have to restart . I've had to restart the phone multiple days in a row for the past two weeks though.
 

B. Diddy

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Ok, see if the problem happens with apps besides Instagram. If it's only with Instagram, then it's probably specific to that app. Try also clearing the app cache in Settings>Apps for Instagram.
 

sweetypie31

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Ok, see if the problem happens with apps besides Instagram. If it's only with Instagram, then it's probably specific to that app. Try also clearing the app cache in Settings>Apps for Instagram.
Its not app specific. I tried Facebook, Netflix, Hulu, played a movie i have saved on my phone , and played some music. Everything was low . I had the volume up to 100. I did clear the IG cache when I first noticed the problem. Once I restart the phone it will be working like nothing is wrong.
 

B. Diddy

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Try uninstalling updates to the Android System Webview app -- updates to this system app can occasionally cause issues with specific devices.
 

mustang7757

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Its not app specific. I tried Facebook, Netflix, Hulu, played a movie i have saved on my phone , and played some music. Everything was low . I had the volume up to 100. I did clear the IG cache when I first noticed the problem. Once I restart the phone it will be working like nothing is wrong.
You have sound assistant app
 

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