Internal Storage full but no apps

[Steph Oranio]

I have a samsung galaxy note 3. It has 14.48gb internal storage, 714mb phone storage and a 4gb sdcard in it. I have just reseted my phone, i havent downloaded anything but it says I have 444mb available left on internal storage.

Have deleted all cache files and uninstalled app thats not android related, apps left are only those thats already their. I cant see why i dont have memory left. Please help

 

[B. Diddy]

Welcome to Android Central! Can you show us a screenshot of your Settings>Storage menu? From what you're describing, it sounds like the phone's internal storage is partitioned into a small Phone Storage area, where apps are installed, and a larger "Internal SD," which is used for data storage and where apps can't be installed. This is a fairly old, outdated way that Android devices used to be set up, and should not be how the Note 3 is. That would make me wonder if you have a genuine Note 3 or a knockoff.

 

[Steph Oranio]

 

[B. Diddy]

Yeah, that doesn't look right for a Note 3. Go to Settings>About Phone and show us a screenshot with the exact model number and Build Number of the firmware. Also, install CPU-Z or a similar app to see what processor is in the phone. It should be either a Qualcomm Snapdragon or a Samsung Exynos. If it's MediaTek, you have a knockoff.