1. deenug666's Avatar
    While on a call the screen turns off, and when I pull the phone away from my face it stays off. How do I make the screen turn on when I move it away from my face?
    11-29-2014 11:08 AM
  2. B. Diddy's Avatar
    The proximity sensor might be obscured by something. Make sure the area is clean (the sensor is near the front-facing camera). If you have a screen protector, consider removing it. If you have a case that doesn't fit very well, make sure it doesn't hang over that area.

    I recall that certain Samsung devices had a proximity sensor that was actually recessed, thus making it easier for bits of lint or dust to clog it up, and thus constantly trigger the sensor while on a call. If the Note 4's sensor is like that, make sure the area is clear of debris.
    11-29-2014 01:35 PM
  3. deenug666's Avatar
    No, it's not recessed. No case. Screen is completely clean of any debris. Any other ideas or setting I may have set wrong? I though maybe the Smart Stay, but it does the same thing while checked on and off.
    11-29-2014 03:31 PM
  4. B. Diddy's Avatar
    Not sure--I don't have a Note 4 myself. Open Dialer, tap Menu, and check the Call Settings to see if there is an option to adjust there.
    11-29-2014 03:45 PM
  5. al3azim's Avatar
    Check out this app - https://play.google.com/store/apps/d...s.proximityfix
    You do need to have root but this will fix it. I had it happen to me on my S4.

    You can also take it back to the store and have them check it
    11-29-2014 07:01 PM
  6. deenug666's Avatar
    Turns out the Proximity Sensor was bad. I was within my 14 day return policy so I just swapped it for a new one.
    B. Diddy likes this.
    12-01-2014 09:10 AM
  7. bassplayrguy's Avatar
    I think my sensor may be bad but I am out of my 14 day period. My smart stay will not keep the screen on while I am looking at it
    12-01-2014 09:22 AM
  8. MightyMike's Avatar
    I think my sensor may be bad but I am out of my 14 day period. My smart stay will not keep the screen on while I am looking at it
    But still, you should be under manufacturer warranty if you didnt get insurance. I've called Samsung before and if it's a product defect they are pretty good about it. Call your carrier and if the won't exchange then ask them for the Samsung support number. They should give it to you. Now it may require you being without your device for a week or 2.

    Posted via the Next Big Thing, My Galaxy N4
    bassplayrguy likes this.
    12-01-2014 11:35 AM
  9. brothamoveson's Avatar
    My carrier is AT&T they are pretty good about warranty exchanges. Contact your carriers tech support and you should get a replacement.

    Posted from my Note 4 baby.
    MightyMike and bassplayrguy like this.
    12-01-2014 12:04 PM
  10. MightyMike's Avatar
    My carrier is AT&T they are pretty good about warranty exchanges. Contact your carriers tech support and you should get a replacement.

    Posted from my Note 4 baby.
    Same here and they are very good.

    Posted via the Next Big Thing, My Galaxy N4
    12-01-2014 01:32 PM
  11. ronb's Avatar
    I think my sensor may be bad but I am out of my 14 day period. My smart stay will not keep the screen on while I am looking at it
    While you may have a problem, I believe it is the camera that functions with Smart Stay. The proximity sensor only senses closeness to the screen, like inches. There was one person whose screen would not go off and he thought it was a bad phone. He had Smart Stay enabled and there was a poster on the ceiling of a person and the camera was sensing the eyes of the poster.
    Good Luck!
    Ron
    12-02-2014 01:31 PM

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