Civilian_Again
New member
Talking to Samsung is infuriating. Even the "supervisors" only know how to read scripts and have no process for further escalation. Ultimately they told me that while yes, they admit it is probably a manufacturer defect brought to light by the update, I'm out of warranty and manufacturer defects are only covered under warranty --- per their policy. Seriously?! Aren't there laws on the books to protect consumers against these sort of smarmy operating practices? Why doesn't every manufacturer just write in a 'fail day after warranty expires' function in their code and just point to their policy??? I hate you Samsung... I hate you so much right now. I might just have to go order an ASUS phone tonight and leave samsungs in the rear-view...... oh how I despise how they treat customers...