1. Louie Malingan's Avatar
    Suddenly Galaxy S5 can't scan my fingerprints. Then it got locked recquiring me to enter an alternative password which I don't know... I tried my google password many times but it's incorrect. So how can I get my alternative password?
    10-03-2015 12:17 PM
  2. Aquila's Avatar
    Contact Samsung or your carrier for support.
    10-03-2015 12:35 PM
  3. jmy7213's Avatar
    Just checked mine. Mine is my google password. Have you tried that?

    Sent from my Samsung Galaxy Note V
    10-03-2015 01:57 PM

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