1. AC Question's Avatar
    I have recently bought a Galaxy Note 5 Duos (model SM-N9200). I decided to get this one because it was dual sim and to make sure that I could use my two sim cards in Japan, (one is English, the other one is Japanese). I bought it in Hong Kong, and they confirmed me at the Samsung official store that it should work just fine in Japan with both SIM cards.

    Unfortunately, I don't seem to be able to enable the 'Dual SIM always on' option. I got a message that Call Forwarding and Call Waiting failed for both SIM cards.

    It also seems that only one SIM card can be active at a time, the one that I specify to use 3G/4G. It makes sense to have just one active data connection, but I don't understand why I can't receive calls in the SIM card that is in 2G only. If I change 3G/4G to be enabled on the other one, then the first has no signal. They both operate on the NTT Docomo network, but not concurrently.

    Could anyone explain how this works and why I can't enable both SIM cards to make and receive calls?

    Thanks
    01-05-2016 02:07 AM
  2. B. Diddy's Avatar
    Moved to the Note5 forum.
    05-16-2016 05:16 PM
  3. Jhayel04's Avatar
    Hi! I'm not sure if you've already solved your problem with your Note 5, but just to answer your question, just go to settings> sim manager> then turn on "dual sim always on".

    Posted via the Android Central App
    05-30-2016 09:35 AM

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