my att note 5 still didn't receive anything

[brancross]

64g gold note 5, I have been trying to check the status since the release date but so far haven't received anything. Is there anything I can do to receive the update ?

Thank you so much guys.

Posted via the Android Central App

 

[jeremyds45]

64g gold note 5, I have been trying to check the status since the release date but so far haven't received anything. Is there anything I can do to receive the update ?

Thank you so much guys.

Posted via the Android Central App

Have you contacted AT&T via chat or by phone to see if they would push the update to your phone? It is an AT&T branded phone correct? Course even if it wasn't, AT&T was about the last if not the last by a long shot to release the update so no matter what you should have it

 

[Dominick079]

Yes I would contact AT&T tech support because you definitely should of received the update by now.

Posted via the AT&T Note 5

 

[Note8uzer]

If you have an ATT service center near you, they will upgrade the phone for free.

 

[brancross]

Yes I would contact AT&T tech support because you definitely should of received the update by now.

Posted via the AT&T Note 5

I contacted them, the ridiculous things is they told me I could go to a Best Buy center to upgrade, if Best Buy can't do that then they can't....

Posted via the Android Central App

 

[brancross]

Have you contacted AT&T via chat or by phone to see if they would push the update to your phone? It is an AT&T branded phone correct? Course even if it wasn't, AT&T was about the last if not the last by a long shot to release the update so no matter what you should have it

I contacted them, the ridiculous things is they told me I could go to a Best Buy center to upgrade, if Best Buy can't do that then they can't....

Posted via the Android Central App

 

[Dominick079]

I contacted them, the ridiculous things is they told me I could go to a Best Buy center to upgrade, if Best Buy can't do that then they can't....

Posted via the Android Central App

That's ridiculous and I would ask to speak to a supervisor. They messed up my bill one time and the rep tried to tell me I had to go to a corporate store to get a refund lol. I immediately asked for a supervisor and my bill was fixed in 5 minutes. I have been with AT&T for over 10 years and for the most part their customer service is good but once in a while you get a customer service rep that has no clue what they are doing. I try to give those reps the benefit of the doubt because they may just be new to the company.

That update was released a week ago and you definitely should of received it by now something doesn't seem right.

Posted via the AT&T Note 5

 

[Dominick079]

You do have a AT&T branded Note 5 correct?

Posted via the AT&T Note 5