1. brancross's Avatar
    64g gold note 5, I have been trying to check the status since the release date but so far haven't received anything. Is there anything I can do to receive the update ?

    Thank you so much guys.

    Posted via the Android Central App
    Attached Thumbnails my att note 5 still didn't receive anything-screenshot_2016-06-27-11-31-14.jpg  
    06-27-2016 11:32 AM
  2. jeremyds45's Avatar
    64g gold note 5, I have been trying to check the status since the release date but so far haven't received anything. Is there anything I can do to receive the update ?

    Thank you so much guys.

    Posted via the Android Central App
    Have you contacted AT&T via chat or by phone to see if they would push the update to your phone? It is an AT&T branded phone correct? Course even if it wasn't, AT&T was about the last if not the last by a long shot to release the update so no matter what you should have it
    06-27-2016 11:36 AM
  3. Dominick079's Avatar
    Yes I would contact AT&T tech support because you definitely should of received the update by now.

    Posted via the AT&T Note 5
    06-27-2016 02:49 PM
  4. Note8uzer's Avatar
    If you have an ATT service center near you, they will upgrade the phone for free.
    06-27-2016 04:43 PM
  5. brancross's Avatar
    Yes I would contact AT&T tech support because you definitely should of received the update by now.

    Posted via the AT&T Note 5
    I contacted them, the ridiculous things is they told me I could go to a Best Buy center to upgrade, if Best Buy can't do that then they can't....

    Posted via the Android Central App
    06-28-2016 09:16 AM
  6. brancross's Avatar
    Have you contacted AT&T via chat or by phone to see if they would push the update to your phone? It is an AT&T branded phone correct? Course even if it wasn't, AT&T was about the last if not the last by a long shot to release the update so no matter what you should have it
    I contacted them, the ridiculous things is they told me I could go to a Best Buy center to upgrade, if Best Buy can't do that then they can't....

    Posted via the Android Central App
    06-28-2016 09:16 AM
  7. Dominick079's Avatar
    I contacted them, the ridiculous things is they told me I could go to a Best Buy center to upgrade, if Best Buy can't do that then they can't....

    Posted via the Android Central App
    That's ridiculous and I would ask to speak to a supervisor. They messed up my bill one time and the rep tried to tell me I had to go to a corporate store to get a refund lol. I immediately asked for a supervisor and my bill was fixed in 5 minutes. I have been with AT&T for over 10 years and for the most part their customer service is good but once in a while you get a customer service rep that has no clue what they are doing. I try to give those reps the benefit of the doubt because they may just be new to the company.

    That update was released a week ago and you definitely should of received it by now something doesn't seem right.

    Posted via the AT&T Note 5
    06-29-2016 09:11 PM
  8. Dominick079's Avatar
    You do have a AT&T branded Note 5 correct?

    Posted via the AT&T Note 5
    06-29-2016 09:12 PM

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