My Costco is saying they haven't heard when they will get their replacements and the main customer service for wireless advocates (the kiosk at Costco), said just now "Samsung has told us anything and I think they are still trying to figure out how they are going to handle the recall" lol
Costco Note 7 Recall Thread
- Thread starter Xenuprime
- Start date
SpookDroid
Ambassador
Re: Costco replacements?
That's pretty much the case everywhere, so hang on tight. Replacement units should start rolling out this week for early adopters.
That's pretty much the case everywhere, so hang on tight. Replacement units should start rolling out this week for early adopters.
Re: Costco replacements?
Oh, I'm fine waiting, but I think most stores at least know about when they are getting some in and also know Samsung has announced something. These guys haven't even heard about the 21st announcement lol
Oh, I'm fine waiting, but I think most stores at least know about when they are getting some in and also know Samsung has announced something. These guys haven't even heard about the 21st announcement lol
Re: Costco replacements?
My Costco near Seattle indicated the 23rd at the earliest for replacements. Also when I called yesterday they offered a loaner for the first time since the voluntary recall.
My Costco near Seattle indicated the 23rd at the earliest for replacements. Also when I called yesterday they offered a loaner for the first time since the voluntary recall.
Re: Costco replacements?
Wow, finally getting on board the loaner train.
Thanks for the info, it's good to hear someone get a date out of them.
Wow, finally getting on board the loaner train.
Thanks for the info, it's good to hear someone get a date out of them.
Re: Costco replacements?
For what its worth, I was on the phone with Verizon for another issue and the Verizon rep made sure I knew I need to replace my Note 7. She said you can go to ANY corporate store and they are REQUIRED to replace your phones no matter where you purchased it (I told her I bought mine from Costco). I verified this again with her and she confirmed it. She even let me know what the closest corporate store was via text. I have not verified this at a corp store however.
For what its worth, I was on the phone with Verizon for another issue and the Verizon rep made sure I knew I need to replace my Note 7. She said you can go to ANY corporate store and they are REQUIRED to replace your phones no matter where you purchased it (I told her I bought mine from Costco). I verified this again with her and she confirmed it. She even let me know what the closest corporate store was via text. I have not verified this at a corp store however.
Re: Costco replacements?
Unfortunately I already got a "loaner" phone from Costco, so I'm stuck with them.
Unfortunately I already got a "loaner" phone from Costco, so I'm stuck with them.
Re: Costco replacements?
Wait seriously? I have been like 3 times and Costco is still providing no info when I can exchange mine nor will they give me a loaner.
Wait seriously? I have been like 3 times and Costco is still providing no info when I can exchange mine nor will they give me a loaner.
Re: Costco replacements?
It's not really a loaner. They just let me exchange the note for an S7e and they said I can bring that back for the new note. The manager, district manager and Costco manager all agreed I could. Besides, I'm within my 90 day window. So they have to.
It's not really a loaner. They just let me exchange the note for an S7e and they said I can bring that back for the new note. The manager, district manager and Costco manager all agreed I could. Besides, I'm within my 90 day window. So they have to.
Re: Costco replacements?
Was replying to @Themonkey88 . I just called Verizon and they said I absolutely had to go to Costco for replacement. I called Costco and they said it may be two weeks. I am soooooo frustrated.
Was replying to @Themonkey88 . I just called Verizon and they said I absolutely had to go to Costco for replacement. I called Costco and they said it may be two weeks. I am soooooo frustrated.
Re: Costco replacements?
I've heard 2 weeks too. With the limited number available (new thread up top), we will be lucky to get one, much less the color we want.
I've heard 2 weeks too. With the limited number available (new thread up top), we will be lucky to get one, much less the color we want.
Re: Costco replacements?
I am becoming more and more furious. I have read reports of Verizon selling Notes to new customers. All they keep telling me is to bring it in for a full refund. I will lose my rebate if I do that.
I am becoming more and more furious. I have read reports of Verizon selling Notes to new customers. All they keep telling me is to bring it in for a full refund. I will lose my rebate if I do that.
If you mean the bogo rebate, you won't lose it. I talked to the Verizon rebate people and they said at most I would just need to give them the new phone info. My rebate was actually verified the other day and should be in the mail soon. They are aware of the note issue there.
Edit: I'm going to call Samsung tomorrow (again) and tell them they need to look into Verizon making new sales and to get some phones to wireless advocates (Costco). Everyone else here should do the same.
Edit: I'm going to call Samsung tomorrow (again) and tell them they need to look into Verizon making new sales and to get some phones to wireless advocates (Costco). Everyone else here should do the same.
Re: Costco replacements?
My rebate still shows pending validation. Costco has only offered me to switch to S7 or S7E or full refund. No loaner. If I switch, I am stuck with it. I escalated it all the way up to Customer Relations for Wireless Advocates. They offered me another deal but the other phone, which I only kinda want, would have to be ordered and the Note 7 was only a few days away so I decided to hold out. If it is going to be another two weeks then I may have to take their offer.
My rebate still shows pending validation. Costco has only offered me to switch to S7 or S7E or full refund. No loaner. If I switch, I am stuck with it. I escalated it all the way up to Customer Relations for Wireless Advocates. They offered me another deal but the other phone, which I only kinda want, would have to be ordered and the Note 7 was only a few days away so I decided to hold out. If it is going to be another two weeks then I may have to take their offer.
Re: Costco replacements?
That sucks! Have you talked to Costco yet? You should still be within your 90 days from original purchase, and if Costco says they'll take the s7e back, wireless advocates can't do jack about it.
That sucks! Have you talked to Costco yet? You should still be within your 90 days from original purchase, and if Costco says they'll take the s7e back, wireless advocates can't do jack about it.
Re: Costco replacements?
Yes I have, they said I could exchange but if they didn't have the Note 7 by Oct 11th that I would be stuck with the S7/S7E. They did not make me feel very confident that they would have it by then and that is not a risk I am willing to take.
Yes I have, they said I could exchange but if they didn't have the Note 7 by Oct 11th that I would be stuck with the S7/S7E. They did not make me feel very confident that they would have it by then and that is not a risk I am willing to take.
Re: Costco replacements?
I went to a Corp Verizon store tonight. They have the phones but refused to give them out until tomorrow. They also checked about exchanging phones bought elsewhere, first response was it had to be returned to original place of purchase. The store rep is currently on hold with customer care to verify what I was told earlier.... I'm not holding my breath.
I went to a Corp Verizon store tonight. They have the phones but refused to give them out until tomorrow. They also checked about exchanging phones bought elsewhere, first response was it had to be returned to original place of purchase. The store rep is currently on hold with customer care to verify what I was told earlier.... I'm not holding my breath.
Re: Costco replacements?
Yeah don't. I escalated it up to a Verizon Executive. They won't do it.
Yeah don't. I escalated it up to a Verizon Executive. They won't do it.
Re: Costco replacements?
well i bought mine at costco and just returned it today for full refund and am just going to go to verizion and get new note 7 in the AM. i can reserve instore pick up as up tonight i am from chicagoland area. tired of costco not being able to give a date as to when then might get new phones for exchange and seeing people have already gottem theres exchanged or seeing people just buy the note 7
well i bought mine at costco and just returned it today for full refund and am just going to go to verizion and get new note 7 in the AM. i can reserve instore pick up as up tonight i am from chicagoland area. tired of costco not being able to give a date as to when then might get new phones for exchange and seeing people have already gottem theres exchanged or seeing people just buy the note 7
Re: Costco replacements?
You should have had her do it for you right then over the phone. Seen you tried and rep was on phone checking it out, how did it come out?
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