Note 7 Launch FAIL

[Anzorian]

I pre-ordered with AT&T and received mine yesterday.

 

[tipopilota]

I would not constitute this a Fail, I would constitute this as a extremely high demand for an amazing product. Take apple for example, when they release phones, you can't find phones in the stores for a month or more and at times have to wait 4-6 weeks after ordering just to receive one. So personally i wouldn't say this is a fail, just a fact that the device is extremely popular and they are trying to meet the high demand.

 

[elimyst]

" the popularity of the phone took them by surprise". If I remember correctly the same thing was said about the Note 4 Edge, and the Note 5, ans the s7 edge. . . . At what point do you stop being surprised and go "hey maybe we should make enough for everyone"

Posted via the Android Central App

 

[akin_t]

I still don't understand why people preorder. I walked into a store this morning and got my phone.

 

[skatergirl]

I still don't understand why people preorder. I walked into a store this morning and got my phone.

Yep ... you got yours before I have gotten mine (still waiting on FedEx). That said, some people have not had luck going out and getting them in the stores. Seems hit or miss.

 

[SteelGator]

I still don't understand why people preorder. I walked into a store this morning and got my phone.

I preorder for the same reason I use Amazon prime. Mine was delivered to my doorstep yesterday. I have developed an aversion to Best Buy over the years, and Verizon stores are slow and not too friendly. I especially don't need some clueless employee of either setting my phone up for me. Mix that with the fact I work weekdays, which would have me walking into one of those places late on a Friday night to buy a phone then set it up. No thanks, I'll be at a pub.

So why preorder? Less hassle, more conveninece.

 

[TheSheepd0g]

Verizon pre-order is out for delivery today! Can't wait! Hope you all get yours soon!!

 

[JimmyMcGiggin]

I would blame Best Buy if there were any available in the area at carrier stores. Even the AT&T representative said this launch is totally botched. They received zero phone at a very large and busy store.

 

[sangs]

It seems those who preordered from the carrier are getting theirs.

Not just carriers. I pre-ordered from BB earlier this week, was in the store around 10:15 this morning, walked out with my Note 7 and GF2 by 10:30. No fail here.

 

[w7sg]

When I checked on Wed, they were due in Thursday. Now I wonder if that was non AT&T specific status.

 

[sangs]

Just a note though Best Buy will price match Verizon. So it still would have been the same price.

Yup, do it all the time and BB has never once failed to honor it.

 

[sangs]

I still don't understand why people preorder. I walked into a store this morning and got my phone.

Depends where you live. That strategy in my area of NJ will often leave you walking out empty-handed.

 

[Pippinsky]

Whether its best buy or target or att or whoever, when they do a preorder don't they have a number of units promise from, in this instance, samsung? They must, because sometimes they shut down preorders. It seems absolute crap to accept preorders and not deliver timely.

 

[tipopilota]

I still don't understand why people preorder. I walked into a store this morning and got my phone.

Because I was able to sit in the comfort of my home and have the phone personally delivered to me a day early..

 

[JimmyMcGiggin]

Whether its best buy or target or att or whoever, when they do a preorder don't they have a number of units promise from, in this instance, samsung? They must, because sometimes they shut down preorders. It seems absolute crap to accept preorders and not deliver timely.

Exactly! What's the point of a pre-order if you get zero phones on launch day?

 

[w7sg]

Just got this email ...


your pickup date has changed.

We haven't forgotten about you. There's a delay on your pickup item, but we expect it to be ready for you by Friday, August 19, 2016.

 

[tipopilota]

" the popularity of the phone took them by surprise". If I remember correctly the same thing was said about the Note 4 Edge, and the Note 5, ans the s7 edge. . . . At what point do you stop being surprised and go "hey maybe we should make enough for everyone"

Posted via the Android Central App

It is about the numbers.. Huge Demand, make it a hot product, keep demand going for longer periods of time. Taken right form the apple playbook. Don't you think Apple could make enough products to allow for the phones to be on shelves day one, of course, but they don't because it means they have more demand and more people buying the product for many months vs. just a small window. It is a solid business model, the drives us the consumers nuts, but makes the companies lots and lots of money.

 

[PlaybookFanatic]

TOTAL FAIL! What kind of "launch" has no product in the stores, even for those of us who pre-ordered?

Pre-ordered at Best Buy in-store, so I could choose the 256GB memory card. After not receiving an email indicating my Note 7 was ready, I called the store this morning and found out they RECEIVED NO NOTES. Was told best case scenario was waiting until the end of next week. They wouldn't let me cancel on the phone, so I had to drive there just to cancel my order.

Went to my local AT&T Store (I'm in DC), and they RECEIVED NO NOTES either. Was told only one store in the area got any, and they only had 5.

This is a disgraceful product launch by any measure. I was excited to try out the Note 7 and switch from my iPhone, but I'm no longer making the switch. I hope everyone else had a better experience than me and are enjoying their new Note 7!

Let me help you. They are fully stocked at Pentagon City's AT&T. I called earlier. Problem solved.

 

[Oj467]

I preordered in my local BB - got my notification on Thursday morning - got a phone call from the BB last evening to set up a time and I went in at 11:30am this morning and got my Black VZW variant. The guy that did the order told me they only got 7 Note 7's in and none were in the blue color. I was surprised they got so few but glad mine was one of them.

 

[Pippinsky]

The right thing to do is to generate an email to everyone who preordered and let them know that they are NOT getting their phone. A lot less pissed off peeps