09-07-2016 08:38 PM
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  1. Blues Fan's Avatar
    I pretty much can't return it. Samsung says the exchange is to go through Target. Target is saying the opposite so I'm kinda stuck.
    F that. I'd be calling the state attorney generals office and even the media if they refused to take a recalled device back.
    09-06-2016 02:01 PM
  2. anon(782252)'s Avatar
    Seriously, this is the best reason to have removable batteries in phones. It would have cost Samsung a lot less and no inconvenience to the consumer to just replace a battery. I've read reports the Note 7 recall will cost Samsung about $1B-$5B dollars! OUCH! Hope Samsung changes their design to include removable batteries.
    The cost to Samsung is all speculation at this point and will most likely be mostly theoretical loss due to forecasted missed sales.

    I would just guess that Samsung carries recall insurance to protect them financially against just these sort of things.

    Product Recall Insurance
    http://www.investopedia.com/terms/p/...-insurance.asp
    09-06-2016 02:05 PM
  3. Law2138's Avatar
    Android Authority posted a perspective on how this recall will impact the Note 7 and S7/S7 Edge resale values. Any device previously used/repaired will have to be sold as a refurb. We'll see some interesting prices over the next few months.

    I'm certain that development on the 8 series is well under way, and I'm hoping that Samsung steps away from the glass back design, finds some type of shatterproof version of GG, while keeping the removable storage option. We all like thin and sleek looking devices, but all glass is turning out to be a pain when we are expecting an increase in durability each year. I'd be fine with a sealed metal back or removable plastic/rubberized back available in a number of color options and textures.
    09-06-2016 03:02 PM
  4. jsgiv's Avatar
    Samsung, by their own official language, does not deem every phone as unsafe. Option 3 of their official US product exchange notification is to exchange the device when new phones become available. Nothing about turning the phone off and not using it and nowhere do they call the device unsafe.
    I understand your position - but it's clear that there's concern on using the device - even from Samsung's site directly - link:

    Galaxy Note7 Exchange Program

    Per their response in their FAQs - First Question:

    1. Is it okay for me to continue using my Note7?

    Because your safety is our utmost concern, we ask you to take advantage of the U.S. Product Exchange Program for Note7 owners in which we are offering Note7 customers the opportunity to exchange their device for a Galaxy S7, a Galaxy S7 edge or a new Note7 (as early as this week).

    And to further add detail - Second Question:

    2. What is the problem with the Note7 phone?
    We have identified an issue with certain Note7 battery cells. Because your safety is our utmost concern, we ask you to take advantage of the U.S. Product Exchange Program.


    This is in line with all carriers - in that everyone is outlining "safety concerns" with using the device.

    By your statement - granted - they aren't saying specifically *every* phone is unsafe to use (nor will they for obvious reasons) - however, they are obviously stating that there are safety concerns for all devices in general at this point and recommending to return the device (and by extension - not use it). Simply stating the obvious fact that they haven't provided an alternative plan for you to have another N7 exchanged immediately doesn't necessarily negate the fact that there are safety concerns about the device being documented across all carriers as well as with Samsung.
    09-06-2016 06:18 PM
  5. anon(782252)'s Avatar

    I understand your position - but it's clear that there's concern on using the device - even from Samsung's site directly - link:

    Galaxy Note7 Exchange Program

    Per their response in their FAQs - First Question:

    1. Is it okay for me to continue using my Note7?

    Because your safety is our utmost concern, we ask you to take advantage of the U.S. Product Exchange Program for Note7 owners in which we are offering Note7 customers the opportunity to exchange their device for a Galaxy S7, a Galaxy S7 edge or a new Note7 (as early as this week).

    And to further add detail - Second Question:

    2. What is the problem with the Note7 phone?
    We have identified an issue with certain Note7 battery cells. Because your safety is our utmost concern, we ask you to take advantage of the U.S. Product Exchange Program.


    This is in line with all carriers - in that everyone is outlining "safety concerns" with using the device.

    By your statement - granted - they aren't saying specifically *every* phone is unsafe to use (nor will they for obvious reasons) - however, they are obviously stating that there are safety concerns for all devices in general at this point and recommending to return the device (and by extension - not use it). Simply stating the obvious fact that they haven't provided an alternative plan for you to have another N7 exchanged immediately doesn't necessarily negate the fact that there are safety concerns about the device being documented across all carriers as well as with Samsung.
    None of that language says anything about not using the device, especially when one course of action is replacing it with a new Note 7 once available. If they wanted to say don't use the device then option 3 wouldn't even be an option. They would say get a refund or switch to another phone and that's it.

    If people don't want to use the device, that's fine, I don't really care. I'm paying for this phone so I'm going to use it. My choice.

    But people coming on here and stating that the device is unsafe and Samsung is stating that are spreading fear and are flat out wrong.
    09-06-2016 06:32 PM
  6. daisyd1224's Avatar
    Same here, but still wondering where the actual failure is, since two places can cause it- based on the heat damage location.
    1. Power bridge module from USB-C port to battery
    2. Battery cell

    If option 1, that could take longer to fail than the battery- ticking boom boom

    If option 2, that would fail almost immediately. This would show either with very low battery life, or the obvious fire issue.
    And this is what confuses me because it has been said a few places that it's a bad cell in the battery. So it should fail quickly? Nobody has said if in all the cases it was early on or if they had been charging with no issues before the fire or if they were even charging at all at the time of the fire in all the cases. That's the part I guess that bothers me. Without details I'm unable to make an informed choice. I've had mine since the 19th. Charged at least twice a day. Left on the charger overnight. Charged it at work in 110 degree environment and left it on charger there too. But I'm supposed to think the next time might be the time it catches fire. I understand precautions and I will trade in my phone. I just wish I knew if it would be fine until new ones are in. I can't be without a phone and I sent my note 4 in for rebate. 10 days (they say the 16th) is a long time to be paranoid. Lol. I just don't know what to do.
    09-06-2016 06:40 PM
  7. andrew_ackley's Avatar
    And this is what confuses me because it has been said a few places that it's a bad cell in the battery. So it should fail quickly? Nobody has said if in all the cases it was early on or if they had been charging with no issues or if they were even charging at all. That's the part I guess that bothers me. Without details I'm unable to make an informed choice. I've had mine since the 19th. Charged at least twice a day. Left on the charger overnight. Charged it at work in 110 degree environment and left it on charger there too. But I'm supposed to think the next time might be the time it catches fire. I understand precautions and I will trade in my phone. I just wish I knew if it would be fine until new ones are in. I can't be without a phone and I sent my note 4 in for rebate. 10 days (they say the 16th) is a long time to be paranoid. Lol. I just don't know what to do.
    I'm in the same boat as you!
    daisyd1224 likes this.
    09-06-2016 06:42 PM
  8. msndrstood's Avatar
    Sprint wasn't quite as urgent.. Lol

    Sprint: Note7 sales suspended due to battery cell issues. Visit Sprint store to return or replace device.
    And I called my Sprint store today and talked to the manager. They won't have them until the middle of next week and he didn't know how many they would get. He told me to call Monday and check on the status, never once did he say stop using the phone. They were so insistent that I return my Note 5 that they had already charged my account the $450 balance remaining on the phone, so I sent it back. I had planned on keeping it, but I can't eat $450. And I'm not about to get a loaner and not put a case or screen protector on it for 2 weeks. So here I am on my Note 7. I charge it once a day and watch it like a hawk for that hour while it's charging and hoping that I got one of the good ones. Ironically, my Note 5 started overheating like crazy when returned it, it would get so hot I couldn't hold it. The battery would die in 4 hours or so. Like I said, ironic.
    Nostromo79 and seajypsy like this.
    09-06-2016 06:50 PM
  9. Preach2k's Avatar
    And I called my Sprint store today and talked to the manager. They won't have them until the middle of next week and he didn't know how many they would get. He told me to call Monday and check on the status, never once did he say stop using the phone. They were so insistent that I return my Note 5 that they had already charged my account the $450 balance remaining on the phone, so I sent it back. I had planned on keeping it, but I can't eat $450. And I'm not about to get a loaner and not put a case or screen protector on it for 2 weeks. So here I am on my Note 7. I charge it once a day and watch it like a hawk for that hour while it's charging and hoping that I got one of the good ones. Ironically, my Note 5 started overheating like crazy when returned it, it would get so hot I couldn't hold it. The battery would die in 4 hours or so. Like I said, ironic.
    The Sept. 14th just like Verizon!
    msndrstood likes this.
    09-06-2016 07:35 PM
  10. V6Hawk's Avatar
    From what i've heard we'll get them (T-mobile) in the middle of September as well, also as far as having the phone with no case or anything on it we were told if the phone is returned broken the customer still will not have to pay for anything. A full refund will be given, but it will just be a bit more round-about.
    09-06-2016 08:53 PM
  11. scorpiodsu's Avatar
    None of that language says anything about not using the device, especially when one course of action is replacing it with a new Note 7 once available. If they wanted to say don't use the device then option 3 wouldn't even be an option. They would say get a refund or switch to another phone and that's it.

    If people don't want to use the device, that's fine, I don't really care. I'm paying for this phone so I'm going to use it. My choice.

    But people coming on here and stating that the device is unsafe and Samsung is stating that are spreading fear and are flat out wrong.
    They can't outright say "don't use the device" if they want to circumvent each country's laws around official recalls. Samsung has carefully framed the message as a voluntary recall and exchange program. This allows them to bypass government regulations that are normally followed for recalls and get the devices out faster. So don't pay too much attention to that because it's publicity and legal wording to by pass protocols.
    jsgiv likes this.
    09-06-2016 09:11 PM
  12. Blues Fan's Avatar
    From what i've heard we'll get them (T-mobile) in the middle of September as well, also as far as having the phone with no case or anything on it we were told if the phone is returned broken the customer still will not have to pay for anything. A full refund will be given, but it will just be a bit more round-about.
    So possibly next week sometime? Can I get it faster possibly by having them ship it to me and I ship old one back. They told me on twitter and 611 I probably could do that too.
    09-06-2016 09:37 PM
  13. Jigo's Avatar
    09-06-2016 09:40 PM
  14. anon(782252)'s Avatar
    They can't outright say "don't use the device" if they want to circumvent each country's laws around official recalls. Samsung has carefully framed the message as a voluntary recall and exchange program. This allows them to bypass government regulations that are normally followed for recalls and get the devices out faster. So don't pay too much attention to that because it's publicity and legal wording to by pass protocols.
    If Samsung is truly concerned about safety sd they thought the devices were really unsafe they wouldn't try to circumvent laws just to get replacement devices out sooner.

    There's no doubt this recall is being investigated by the countries effected and yet no government or consumer protection agency has come forward to state the devices are unsafe.
    09-06-2016 09:40 PM
  15. hyperx's Avatar
    wow, that's scary
    09-06-2016 11:37 PM
  16. piepie22's Avatar
    What model numbers are the ones blowing up? We have korean, taiwan, hong kong, usa version all on sale here
    09-07-2016 02:05 AM
  17. Rohith Rohi1's Avatar
    So Your phone has exploded... so take it to samsung i think you get a another one...!!! and as per recent stories i listened .. dont use vr headset with note7 ..!! it too breaking out explosions.. check it out guys...!!
    09-07-2016 02:46 AM
  18. mhinc's Avatar
    Where do you live may I ask....United States?
    Considering T-Mobile is Only in the USA, I would say it's a safe bet USA
    09-07-2016 04:18 AM
  19. anon(9419666)'s Avatar
    I wonder how powerful a fire the note 7 makes.
    09-07-2016 04:29 AM
  20. aveage_asianguy's Avatar
    I guess now everyone going to buy iphone 7
    09-07-2016 07:06 AM
  21. Preach2k's Avatar
    Never will buy iCrap!!!
    09-07-2016 07:19 AM
  22. LeoRex's Avatar
    And this is what confuses me because it has been said a few places that it's a bad cell in the battery. So it should fail quickly? Nobody has said if in all the cases it was early on or if they had been charging with no issues before the fire or if they were even charging at all at the time of the fire in all the cases. That's the part I guess that bothers me. Without details I'm unable to make an informed choice. I've had mine since the 19th. Charged at least twice a day. Left on the charger overnight. Charged it at work in 110 degree environment and left it on charger there too. But I'm supposed to think the next time might be the time it catches fire. I understand precautions and I will trade in my phone. I just wish I knew if it would be fine until new ones are in. I can't be without a phone and I sent my note 4 in for rebate. 10 days (they say the 16th) is a long time to be paranoid. Lol. I just don't know what to do.
    We don't know how quickly the pack will fail. If it is going to happen, it might happen right away, but it might be something that happens randomly. The only safe recourse is to not use the phone.... Based on what I've seen so far, all fingers have been pointing to something wrong with the battery pack being prone to suffering some sort of failure and creating a thermal run-away reaction, causing the pack to burn. It would appear that the fault is more likely to occur when charging the phone, so that seems to point to heat as a contributing factor... but we've also heard of units failing that weren't being charged.

    You might have a battery that is unaffected, you might just also have been lucky. Based on the current information, if you do not have a phone destined for the domestic Chinese market, your phone's battery, whether it had final assembly in China or not, was almost certainly made by Samsung SDI and is at risk. The only advice I can give you is to power your phone down and find something else to use while replacement Note 7s become available. Really, I don't want to see anyone injured, suffer any property damage, etc. The Note 7 I planned on giving to my wife is sitting in a box on a shelf while I wait for a replacement myself... No way I am going to put her at risk.
    09-07-2016 09:09 AM
  23. Almeuit's Avatar
    Considering T-Mobile is Only in the USA, I would say it's a safe bet USA
    T-Mobile is in the UK as well under EE .
    mhinc likes this.
    09-07-2016 09:12 AM
  24. scorpiodsu's Avatar
    If Samsung is truly concerned about safety sd they thought the devices were really unsafe they wouldn't try to circumvent laws just to get replacement devices out sooner.

    There's no doubt this recall is being investigated by the countries effected and yet no government or consumer protection agency has come forward to state the devices are unsafe.
    I believe they would. No one wants to go through an official recall IF they don't have to. You can put your faith in them. I believe they care about safety but I also believe they formed a strategy to have the devices replaced sooner that they would have if they followed typical protocol. And I'm not saying there's anything wrong with that. I'm just saying they can't place emphasis on the words recall because technically it's not a recall according to them. It's participating in their "exchange program". There's a reason they avoid using certain verbiage. It would be up to Samsung to initiate the recall with consumer safety commission. But they didn't do that. They launched their own program. So I expect them present it as they see fit and not the way a real recall would be issued.
    09-07-2016 09:30 AM
  25. felloffthetruck's Avatar
    More hearsay / BS. Not one solid proof of a Note 7 in the USA blowing up or catching fire.
    09-07-2016 09:38 AM
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