02-28-2018 11:51 AM
102 ... 2345
tools
  1. hasasimo's Avatar
    So i just contacted Samsung Live Support to ask them if they were aware of the problem and if so when they plan to have a fix and here was the operators response:

    Samsung takes any device report seriously. While we received a very limited number of reports which could be associated with the power management circuit, we are unable to comment further until we obtain more specific information from the phone.
    Any consumers with questions about their device should contact us directly at 1-800-SAMSUNG so that we can help them.”
    Thanks for checking with them. Weird answer. To my knowledge the "power management circuit" wouldn't explain why freezes are less common but still happening after the latest update, and why they were never happening with the pre-release software (pre-ordered Note8s). Also wouldn't explain why it only happens on standby, not while the device is in use.
    johnwto likes this.
    01-10-2018 10:03 AM
  2. zoomis's Avatar
    After three weeks of no issues, it froze again two nights ago.

    AOD on
    Left it on the wireless charger overnight

    Frustrating. Really hate the idea of sending it off for examination and repair.
    johnwto likes this.
    01-10-2018 10:36 AM
  3. kapkap's Avatar
    I too was having these issues weeks ago. I tried everything I can think of to correct this issue. I haven't seen my phone freeze since I uninstalled my Secure Folder app and set it back up. Here are some steps to do this.

    1. Open your Secure Folder and Log In
    2. Click the 3 dots on top right and select Settings
    3. Select More Settings
    4. Uninstall


    Once your done with that from reinstall your secure folder. I found these settings from Android Central for this portion.https://www.androidcentral.com/how-s...lder-galaxy-s8

    1. Open the device settings by tapping the gear icon in the upper right corner of your notification shade.
    2. Scroll down until you see the Lock screen and security section. Tap to open it.
    3. Scroll down until you see the Secure Folder entry and tap it to open the setup process.
    4. Log in with your Samsung account.
    hasasimo likes this.
    01-10-2018 11:35 AM
  4. jimd1050's Avatar
    Until "johnwto" posted (74?) and stated that he was with Rogers in Canada, it appears that everyone complaining has been with TMobile. Has anyone thought to do a poll to see if that's true and if that indeed, could be a common denominator? I am with AT&T and have not (knock, knock) had a single issue since I purchased the phone! Just sayin'...
    01-10-2018 03:11 PM
  5. hasasimo's Avatar
    Until "johnwto" posted (74?) and stated that he was with Rogers in Canada, it appears that everyone complaining has been with TMobile. Has anyone thought to do a poll to see if that's true and if that indeed, could be a common denominator? I am with AT&T and have not (knock, knock) had a single issue since I purchased the phone! Just sayin'...
    The second post in the thread is from someone with an unlocked model, but there does seem to be a disproportionate number of us having this issue on T-Mobile.
    jimd1050 likes this.
    01-10-2018 03:16 PM
  6. kapkap's Avatar
    I'm on Sprint and had the same issue.
    01-10-2018 04:04 PM
  7. donm527's Avatar
    AT&T here. To update I mentioned doing my New Years erase/recovery on New Year's Eve... what a pain finding and getting all my settings back to how I wanted... But been 11 days and running well without an issue.

    Until "johnwto" posted (74?) and stated that he was with Rogers in Canada, it appears that everyone complaining has been with TMobile. Has anyone thought to do a poll to see if that's true and if that indeed, could be a common denominator? I am with AT&T and have not (knock, knock) had a single issue since I purchased the phone! Just sayin'...
    01-10-2018 07:41 PM
  8. neopolotin75's Avatar
    I was having the same problem of it freezing on my Att after the November update. It was a refurbished phone and I did a factory reset multiple time and did a clean install without restoring data and I still had the issue. I got a replacement phone from Att and so far so good. The only difference between this one and the 2st replacement is that the latest phone that they sent had the original launch software and the replacement had the Oct patch.
    01-10-2018 08:37 PM
  9. zoomis's Avatar
    FTR, I'm with Verizon and have this issue.
    01-11-2018 09:28 AM
  10. donm527's Avatar
    Just to update the thread... I made it 21 days since my New Year's Eve factory reset and set back up... and it decided to just freeze up today Was working... had it in my pocket a bit... and when I take my phone out of pocket, black screen and frozen.

    At this point, not gonna worry about it if it's going to be infrequent as once a month. Just irritating that the OS/Samsung is wonky. Hopefully a future update or Oreo will resolve it.

    AT&T here. To update I mentioned doing my New Years erase/recovery on New Year's Eve... what a pain finding and getting all my settings back to how I wanted... But been 11 days and running well without an issue.
    01-20-2018 08:21 PM
  11. hasasimo's Avatar
    Just to update the thread... I made it 21 days since my New Year's Eve factory reset and set back up... and it decided to just freeze up today Was working... had it in my pocket a bit... and when I take my phone out of pocket, black screen and frozen.

    At this point, not gonna worry about it if it's going to be infrequent as once a month. Just irritating that the OS/Samsung is wonky. Hopefully a future update or Oreo will resolve it.
    I've resigned myself to Note8 defeat at this point. After freezes got a little less frequent following the last update, it's happening often again.

    I'll be jumping to the S9 (T-Mobile) and just hoping it won't have the same problem.

    If only my Nokia 8 could match the Note8's camera I'd just stay with that. Stellar device. Oh well.
    01-21-2018 12:20 AM
  12. laestrella's Avatar
    I pop into this thread every now and again even though I traded in my Note 8 for an iPhone just to see if there are any changes.

    The other Note 8 on my account just experienced its first freeze ever last week. That person never had any of the issues that I had when I was going through my dilemma and even offered to swap phones with me.

    Seems like it can happen at anytime. It can happen a lot or a little. The constant of never knowing when that would be was enough for me to quit. Let's hope that this doesn't happen with the S9.
    hasasimo likes this.
    01-21-2018 11:49 AM
  13. zoomis's Avatar
    Turned off AOD and stopped leaving it on the charger overnight.

    But it definitely has made this phone feel temporary. I'll get the Note 9 this fall and hope for the best.
    01-21-2018 07:43 PM
  14. hasasimo's Avatar
    I pop into this thread every now and again even though I traded in my Note 8 for an iPhone just to see if there are any changes.

    The other Note 8 on my account just experienced its first freeze ever last week. That person never had any of the issues that I had when I was going through my dilemma and even offered to swap phones with me.

    Seems like it can happen at anytime. It can happen a lot or a little. The constant of never knowing when that would be was enough for me to quit. Let's hope that this doesn't happen with the S9.
    The iPhone will never be an alternative for me, but I'm glad you're no longer dealing with this issue. Thanks for thinking of us and popping back in lol.

    It's fortunate that there are so many Android options, given this issue. If the S9 has an issue too, I may be swearing off Samsung forever as it will be the 3rd Samsung phone out of the 4 I will have owned to have an issue (Note7 and Note8 being the previous two).
    01-21-2018 10:50 PM
  15. hasasimo's Avatar
    Turned off AOD and stopped leaving it on the charger overnight.

    But it definitely has made this phone feel temporary. I'll get the Note 9 this fall and hope for the best.
    Has this helped? If so, when was your last freeze? Fall 2018 is definitely a long time to be dealing with this issue.
    01-21-2018 10:51 PM
  16. johnwto's Avatar
    Just horrible and unbelievable that a $1000 flagship phone freezes. In this modern world of technology this should never happen. I have been late twice for work because of this!

    As of a week ago I stopped charging at night and last night i had my first freeze without it being on charge. I have never had this otherwise perfect phone freeze on me during the day so it must have something to do with the AOD being on for long periods of time with no interruptions .....who knows......

    Either way I can no longer use this phone as simple alarm. wtf.
    zoomis and hasasimo like this.
    01-22-2018 05:29 PM
  17. zoomis's Avatar
    Has this helped? If so, when was your last freeze? Fall 2018 is definitely a long time to be dealing with this issue.
    Not sure if it's truly helped but I haven't had a freeze in about three weeks. All (except for once, maybe) of my issues have occurred when it has been left on the charger overnight (wired or wireless).

    When I have it on the charger at work and it hits 100%, it doesn't freeze. Seems like it must have something to do with being fully charged, on the charger, without use for an extended period of time.

    Fall of 2018 is a long wait - no doubt. If it started happening to me during the day, I'd have to get it fixed.
    01-22-2018 05:32 PM
  18. H3aTeRzz's Avatar
    AT&T Note 8, none of these issues so far, working flawlessly.
    01-22-2018 05:45 PM
  19. hasasimo's Avatar
    Just horrible and unbelievable that a $1000 flagship phone freezes. In this modern world of technology this should never happen. I have been late twice for work because of this!

    As of a week ago I stopped charging at night and last night i had my first freeze without it being on charge. I have never had this otherwise perfect phone freeze on me during the day so it must have something to do with the AOD being on for long periods of time with no interruptions .....who knows......

    Either way I can no longer use this phone as simple alarm. wtf.
    That was my biggest fear, freezing before my alarm goes off. That's why I had to get a new phone and relegate my Note8 to backup status until I can trade it in for an S9.
    01-22-2018 05:51 PM
  20. neopolotin75's Avatar
    I'm going to say it's something with the software maybe AOD. My replacement phone is still freezing even with clean installs. I'm leaving AOD off and seeing if that helps.
    01-23-2018 11:10 AM
  21. laestrella's Avatar
    I'm going to say it's something with the software maybe AOD. My replacement phone is still freezing even with clean installs. I'm leaving AOD off and seeing if that helps.
    For what it’s worth I tried turning of the AOD and still experienced the freezing. But your situation may be different.
    01-24-2018 09:03 PM
  22. Ca_lvn's Avatar
    Boot into safe mode for a while and see how it goes this will elimate a apps or extras
    01-24-2018 10:21 PM
  23. ibleedbloo's Avatar
    My phone would freeze twice a week, finally sent it in for repair from Samsung. Just got word that the repair was completed. Here is what they did...


    With your ticket number I see that your phone repair is done and our technician has Replaced LCD - Replaced PBA - Replaced Component .

    Hopefully it's fixed and will function properly.
    02-19-2018 05:08 AM
  24. zoomis's Avatar
    Mine has been working pretty well but had one freeze last week. Phone was in my pocket for an extended period of time...pulled it out and had to reboot.

    AOD has been off.

    I did charge it overnight (two nights in a row) with the power off. No issues, which was nice.
    02-19-2018 10:53 AM
  25. Carlos1602's Avatar
    I live in the Philippines and took delivery of my Note 8 on the 27th November and from day 1 it kept on freezing and crashing. I spoke with Samsung Concierge here and they advised me to take it to a Samsung service centre which I did and after 5 days of having the phone they told me that there was nothing wrong with it. I did not accept that so Samsung Concierge sent me to another Samsung service centre who and in matter of some 30 minutes identified the fault with the phone's memory chip. As this is part and parcel of the motherboard the whole motherboard was replaced and for two weeks now the phone has performed as it should have done so from day 1. Hope that this helps.
    zoomis likes this.
    02-21-2018 10:07 PM
102 ... 2345

Similar Threads

  1. How do i control my Denon Receiver with my Gear S3?
    By Android Central Question in forum Samsung Gear S3
    Replies: 3
    Last Post: 12-07-2017, 11:52 PM
  2. What can I do to fix my Samsung tablet of its wet?
    By Android Central Question in forum Ask a Question
    Replies: 2
    Last Post: 11-28-2017, 06:23 PM
  3. Why is my phone saying "ok" to me out of nowhere?
    By Jbouradnik in forum Samsung Galaxy S7
    Replies: 2
    Last Post: 11-28-2017, 09:56 AM
  4. Created new photo album and lost all my pictures
    By Android Central Question in forum Ask a Question
    Replies: 1
    Last Post: 11-27-2017, 08:22 PM
  5. Why is my compose icon in messenger gone
    By Android Central Question in forum Ask a Question
    Replies: 1
    Last Post: 11-27-2017, 08:19 PM
LINK TO POST COPIED TO CLIPBOARD