1. N2myN2's Avatar
    I did a search but I'm kind of in a hurry to transfer pics from my phone (SD card) to my computer without emailing them.
    When I hook up my Note 8 to my computer via USB cable I can't see the phone or SD card folders.
    I had to do something on my S7 but I can't remember. Heck, I can't remember what I had for breakfast anymore.
    Thank you.
    12-27-2017 09:50 AM
  2. j_hansen's Avatar
    sounds like you don't have the Samsung drivers installed on your computer
    12-27-2017 09:58 AM
  3. N2myN2's Avatar
    sounds like you don't have the Samsung drivers installed on your computer
    Thanks.
    Yes I do. But my other phones show files like "phone" and "SD Card". The driver only lets me download pictures. It's limited.
    For example, I backed up every file in my old S7 and SD card before I activated my Note 8.
    Thanks again.
    12-27-2017 10:12 AM
  4. gernerttl's Avatar
    Go into settings and type USB into the search function.
    12-27-2017 10:38 AM
  5. donas2000's Avatar
    Have you tried swiping down on the phone and selecting the transfer data option? It may have the charging only option selected.
    12-27-2017 11:21 AM
  6. Gayle Lynn's Avatar
    When I connect N8 I am asked to grant access first.
    Are you using Smart Switch? Android File Transfer?
    Smart Switch asks to access all various file types.

    a Samsung 128GB USB-C external device can be plugged in and also works using
    Cloud Accounts > Smart Switch > "3 dots" > External storage transfer (will backup to internal SD card also)

    Are you plugging into computer directly, through a hub?
    N2myN2 likes this.
    12-27-2017 11:59 AM
  7. Rukbat's Avatar
    Files on the SD card? Just turn the phone off, pull the SD card, put it into a USB adapter, plug that into the computer and copy the files from it.

    As to why the computer isn't seeing the phone, there could be a few reasons. A power-only USB cable, a bad cable, the phone is set to "charge only" on USB, one or both data pins are disconnected inside the phone, the connector is bad (highly unlikely with a C connector, but possible).
    j_hansen likes this.
    12-27-2017 12:37 PM
  8. Dooki's Avatar
    or just upload to an online storage, Dropbox, Google drive and download them.
    12-27-2017 11:44 PM
  9. N2myN2's Avatar
    When I connect N8 I am asked to grant access first.
    BINGO! I was looking at the computer monitor, not the phone screen. Thank you.
    12-28-2017 09:28 AM

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